Customer Experience Associate

Rain; Singapore; Hybrid; SGD 40,000 - 60,000; Full time

Job summary

A fintech company in Singapore is looking for a Customer Experience Associate to provide outstanding support via email, chat, and phone. You will resolve customer issues through expert troubleshooting and collaboration with internal teams. Ideal candidates have 3-5 years in customer support, strong communication skills, and a proactive mindset. The role offers a hybrid work environment and excellent benefits, including flexible PTO and wellness support.

Benefits

95% coverage of Medical, Dental, and Vision premiums

401(k) with matching

Equity for all team members

Flexible hybrid work setup

Unlimited PTO

Monthly budget for product testing

Wellness stipend

Home office setup stipend

Team connection events

Qualifications

• 3-5 years of experience in customer support, ideally in fintech or payments.
• Comfort navigating multiple systems and tools.
• Genuine curiosity about improving global money movement.

Responsibilities

• Assist customers via email, chat, and phone.
• Troubleshoot account, card, and transaction-related issues.
• Collaborate cross-functionally with teams for issue resolution.

Skills

Excellent written and verbal communication skills

Attention to detail

Proactive mindset

Calm under pressure

Curiosity about fintech

Tools

Zendesk

Notion

Google Workspace

Job description

Overview

At Rain, we’re rebuilding the global financial pipes money flows through. Our infrastructure makes stablecoins usable in the real world — powering credit card transactions, cross-border payments, B2B purchases, remittances, and more.

We’re looking for a Customer Experience Associate to join our growing CX team. In this role, you’ll be the voice of Rain for our customers — helping them resolve issues, understand our products, and feel confident using our services. You’ll work closely with teammates, the CX Team Lead, and cross‑functional partners in Operations, Compliance, and Product to deliver clear, empathetic, and reliable support.

What You’ll Do

• Assist customers via email, chat, and phone, delivering accurate, friendly, and timely support.

• Troubleshoot account, card, and transaction‑related issues, using Rain’s internal systems and resources.

• Identify and elevate complex cases to the CX Team Lead or other internal teams for faster resolution.

• Document customer interactions clearly and consistently in our support platform (Zendesk).

• Collaborate cross‑functionally with Operations, Product, and Compliance to flag recurring issues and propose solutions.

• Contribute to knowledge base and process updates, helping improve support documentation and workflows.

• Represent Rain’s values of empathy, clarity, and trust in every interaction.
  

What You’ll Bring

• 3‑5 years of experience in customer support, customer success, or CX — ideally within fintech, payments, or financial services.

• Excellent written and verbal communication skills.

• A calm, professional approach when dealing with sensitive or high‑pressure situations.

• Attention to detail and comfort navigating multiple systems and tools (Zendesk, Notion, Google Workspace, etc.).

• A proactive mindset — you look for ways to improve both customer experience and team efficiency.

• Genuine curiosity about fintech, financial inclusion, and improving global money movement.

Why Join Rain

• Help redefine how stablecoins are used in everyday financial transactions.

• Join a mission‑driven, collaborative team that values transparency and accuracy.

• Hybrid setup — work both in our New York office and remotely as part of a close‑knit CX team.

• Opportunities to grow into QA, training, or leadership roles within CX and Operations.

Benefits

Our team works hard, so we make sure our benefits do too. Here’s what you can expect as a Rainmaker:

• Top‑tier coverage: We cover 95% of Medical, Dental, and Vision premiums.

• 401(k) with matching: Invest in your future, just like we’re investing in ours.

• Ownership that matters: Every team member gets equity because we believe in building together.

• Work your way: Flexible hybrid setup with a prime SoHo office for NYC‑based teammates.

• Unlimited PTO: Because time to rest and reset is just as important as time to ship.

• Product‑first perks: Monthly budget to test our cards and features like a real user.

• Wellness support: Monthly stipend to spend on fitness, therapy, or whatever keeps you thriving.

• Home office setup: One‑time stipend to create a space that works for you.

• Team connection: Frequent company events, team dinners, and off‑sites to stay connected.