Continuous Improvement Program Manager

Microsoft; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading technology company based in Singapore is seeking a Lean Sigma professional to drive operational excellence across various teams. The role involves identifying inefficiencies and implementing process improvements using Lean and Six Sigma methodologies. Candidates should possess at least a Bachelor’s degree in a relevant field and be a certified Lean Six Sigma Black Belt with over 7 years of experience. Strong analytical skills, excellent communication, and project management abilities are essential for success in this role.

Qualifications

• 7+ years of relevant experience in process improvement or operational excellence.
• Proven track record of leading Lean Six Sigma projects.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead and execute Lean Six Sigma projects.
• Analyze business processes for efficiency improvements.
• Collaborate with various teams to implement improvements.
• Develop and maintain SOPs and process documentation.

Skills

Lean Six Sigma methodologies

Statistical analysis

Problem-solving

Facilitation skills

Project management

Education

Bachelor's degree in Engineering, Business, or Operations

Lean Six Sigma Black Belt Certification

Tools

Minitab

JMP

Excel

Job description

Overview

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

We are seeking a data-driven, results-oriented Lean Sigma professional to lead and support process improvement initiatives across the organization. This role focuses on identifying inefficiencies, analyzing root causes, and implementing sustainable solutions using Lean and Six Sigma methodologies to reduce waste, improve quality, and enhance performance.

Key Responsibilities

• Lead and execute Lean Six Sigma projects to drive operational excellence.
• Analyze business processes and identify areas for cost savings, cycle time reduction, or quality improvement.
• Facilitate Kaizen events, value stream mapping, 5S audits, and process walkthroughs.
• Collaborate cross-functionally with teams in Operations, Quality, Engineering, Finance, IT, and HR to deliver measurable improvements.
• Collect and analyze data using statistical tools (e.g., Minitab, JMP, Excel).
• Develop and maintain process documentation, SOPs and control plans.
• Train and mentor Green Belts or Yellow Belts as needed.
• Track and report project progress and ROI to senior leadership.

Qualifications

• Bachelor's degree in Engineering, Business, Operations, or a related field.
• Certified Lean Six Sigma Black Belt (ASQ, IASSC, or equivalent).
• Min. 7 years of relevant experience in process improvement or operational excellence roles.
• Proficiency in Lean tools (e.g., 5S, A3 Report, Kaizen Process, Value Stream Mapping, Standardized Work, Error Proofing, Takt Time/Cycle Time Analysis).
• Experience with statistical analysis tools (Minitab, SigmaXL, or equivalent).
• Strong problem-solving, facilitation, and project management skills.
• Excellent communication and stakeholder management capabilities.

Key KPIs

• Number of projects completed
• Cost savings / ROI from improvement initiatives
• Defect reduction / quality improvement %
• Lead time or process cycle time improvement
• Employee engagement in CI activities

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.