Contact Center Performance Leader

DHL Germany; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading logistics company is seeking a committed individual for a leadership position in Singapore. In this role, you will provide development and coaching for your team, drive employee engagement, and foster a positive workplace culture. Candidates should have a degree, at least five years of project management experience, and a customer-oriented approach. Join us to shape an inclusive environment that values diversity and empowers every team member.

Benefits

Diversity and inclusion initiatives

Opportunities for professional development

Qualifications

• At least five years of experience in managing projects of similar domain.
• Good knowledge of contact centre industry best practices.
• Possess COPC certification or equivalent.

Responsibilities

• Provide leadership, development, and coaching of staff.
• Drive employee engagement to foster connection and motivation.
• Contribute to the design and implementation of change requests.

Skills

Leadership

Project management

Communication skills

Interpersonal skills

Customer-oriented outlook

Education

Minimum Degree in any discipline

Tools

Contact Centre software and systems

Job description

A leading logistics company is seeking a committed individual for a leadership position in Singapore. In this role, you will provide development and coaching for your team, drive employee engagement, and foster a positive workplace culture. Candidates should have a degree, at least five years of project management experience, and a customer-oriented approach. Join us to shape an inclusive environment that values diversity and empowers every team member.