Community Library Officer — Frontline & Outreach Lead

NLB Singapore; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A national library organization in Singapore is seeking a dedicated professional to enhance the library experience through customer service and engagement initiatives. Your role will include guiding customers in library etiquette, managing a team of outsourced staff, and promoting library collections and programs. Candidates should have strong communication skills and be flexible to adapt in a dynamic environment. This position is for a two-year contract with potential for significant impact on the community and personal growth.

Benefits

Flexible, hybrid work environment

Investment in staff development and wellbeing

Opportunities for community impact

Qualifications

• Strong customer service skills essential for engaging with library patrons.
• Excellent communication abilities to effectively interact with diverse stakeholders.
• Capable of supervising outsourced staff to ensure service quality.

Responsibilities

• Guide customers on library etiquette and promote services.
• Engage patrons through events like storytelling and book displays.
• Manage customer service queries and ensure service standards are met.
• Oversee training of vendor staff and volunteers.
• Ensure library facilities are well maintained for patrons.
• Compile reports and assist in library operations.

Skills

Good customer service and engagement skills

Good communication and interpersonal skills

Ability to supervise staff

Ability to adapt quickly to changes

Ability to manage multiple priorities

Ability to provide logistics support

Job description

A national library organization in Singapore is seeking a dedicated professional to enhance the library experience through customer service and engagement initiatives. Your role will include guiding customers in library etiquette, managing a team of outsourced staff, and promoting library collections and programs. Candidates should have strong communication skills and be flexible to adapt in a dynamic environment. This position is for a two-year contract with potential for significant impact on the community and personal growth.