Communications Agent, Telecommunications

FOUR SEASONS HOTEL SINGAPORE; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Communications Agent to manage communication channels with professionalism and attention to detail. This role includes handling phone, chat, and email enquiries, while ensuring timely information delivery for guests. Ideal candidates will have one year of experience in a luxury brand, excellent communication skills, and a passion for hospitality. The position offers career growth opportunities and an inclusive work environment.

Benefits

Career growth opportunities

Best-in-industry training

Complimentary stays at Four Seasons properties

Paid holidays/vacation

Dental and medical/life insurance

Employee service awards/Birthday Gift

Complimentary meals in dedicated employee restaurant

Qualifications

• One year of relevant experience within a top luxury brand.
• Excellent interpersonal and communication skills.
• Good organisational skills, ability to prioritize workload and handle pressure.
• Passion and curiosity in the luxury market.

Responsibilities

• Handle all phone, chat, and email enquiries promptly.
• Deliver exceptional hospitality in every interaction.
• Manage guest concerns and feedback in accordance with hotel policies.
• Ensure communication systems are operated and maintained optimally.
• Monitor and respond to the hotel’s fire control panel.
• Arrange wake-up calls and deliver messages promptly.
• Support installation and basic troubleshooting of services in guest rooms.

Skills

Interpersonal skills

Communication skills

Organisational skills

Guest-centricity

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

At Four Seasons Hotel Singapore, we create more than just stays – we craft meaningful, memorable experiences. Amidst the vibrant energy of the city, our Hotel is a calm sanctuary where discerning travellers find a true sense of home and place.
Our thoughtfully designed environment, from lush gardens to serene, generous spaces, rejuvenates and inspires, allowing both guests and employees to thrive.

As part of our team, you are not just filling a position. You are crafting meaningful moments, and contributing to a journey of discovery. Here, we value warmth, attention to detail, and the ability to anticipate needs before they are spoken – traits that define true luxury hospitality. Life at Four Seasons Hotel Singapore is authentic and full of purpose, just like the experience we deliver to every guest.

If you have a sincere passion for creating meaningful moments and seek to grow in a setting where excellence is the standard, we invite you to join us and be part of something exceptional.

Discover more at press.fourseasons.com/singapore or follow us on www.instagram.com/FSSingapore and www.facebook.com/FourSeasonsHotelSingapore

About the role:

Communications Agent, Telecommunications

The Communications Agent ensures the hotel’s communication channels—phone lines, mobile app chats, and email enquiries—operate seamlessly and with impeccable professionalism. You will provide accurate hotel and F&B information, assist guests with their requests, and promptly direct enquiries or emergencies to the appropriate departments, all while upholding an elevated guest experience.

What Will You Do:

• Handle all phone, chat, and email enquiries promptly and graciously, directing requests to the appropriate department.
• Deliver exceptional hospitality in every interaction—accommodating special requests, assisting with guest feedback, and providing accurate information on hotel services, operating hours, facilities, in-house events, directions, and technology services (internet, telephone, facsimile).
• Manage guest concerns and feedback in accordance with hotel policies, ensuring timely and thoughtful resolution.
• Ensure all communication systems: telephone switchboard, property management system, and fax equipment are operated and maintained in optimal condition.
• Monitor and respond to the hotel’s fire control panel and support emergency communications with efficiency and professionalism.
• Arrange accurate wake-up calls, and deliver messages and facsimiles promptly.
• Assist with call screening, confidential call handling, and routing needs such as transfers, forwarding, and “Do Not Disturb” requests.
• Support installation and basic troubleshooting of telephone and facsimile services in guest rooms and public areas.
• Assist with enquiries and sales of beds, pillows, and linens, including coordination of delivery or shipment.
• Facilitate sales of sundry and specialty items from the Gift Shop.
• Maintain and update Gift Shop inventory to support accurate month-end reporting

What you bring:

• One (1) year of relevant experience within a top luxury brand is considered an asset
• Excellent interpersonal and communication skills
• Good organisational skills, ability to prioritize workload and handle pressure
• Passion and curiosity in the luxury market; Guest-centricity and understanding the importance of guest preferences
• Kindly note that due to work visa restrictions, position is open to Singaporeans only

What we offer:

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires flexibility in scheduling, including the ability to work overnight shifts, weekends, and festive holidays.