Command Centre Customer Service Specialist

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment consultancy is seeking a Customer Service representative for the Command Centre in Singapore. The role involves handling inbound and outbound calls, recording incidents, monitoring automated car parks, and preparing daily reports. Candidates should be proactive and able to manage inquiries effectively. This position offers career progression opportunities and an attractive salary package.

Benefits

Career Progression Opportunities

Attractive Salary Package

Responsibilities

• Handle inbound/outbound calls including feedback and enquiry from the Public.
• Record all feedback and incidents reported to Command Centre onto the Daily Report.
• Check and monitor the smooth running of all automated car parks.
• Escalate abnormalities and system error detected to Operations/Technical Team.
• Monitor HDB Server PCs and ensure they are in good working condition.
• Check incoming email regularly and process work requests promptly.
• Monitor working KPIs for HDB car parks and send reminders as needed.
• Prepare and submit daily reports.

Job description

A recruitment consultancy is seeking a Customer Service representative for the Command Centre in Singapore. The role involves handling inbound and outbound calls, recording incidents, monitoring automated car parks, and preparing daily reports. Candidates should be proactive and able to manage inquiries effectively. This position offers career progression opportunities and an attractive salary package.