Collections Officer / Delinquency Response Agent (Office)

CAPITAL C CORPORATION PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading fintech company in Singapore is hiring a Delinquency Response Agent to ensure payments from delinquent customers. This phone-based role requires strong communication skills, experience in contact centers, and proficiency in both English and Mandarin. Ideal candidates are self-motivated and possess a quick-thinking ability to engage effectively with clients. If you are driven to make an impact in the fintech industry, we encourage you to apply!

Qualifications

• Minimum 2-3 years of experience in contact center roles or Banking and Financial Services.
• Proficient in managing multiple screens and data efficiently.
• Open to individuals of all genders and age groups.

Responsibilities

• Engage with customers to secure payment promises.
• Negotiate payment plans and address customer concerns.
• Follow legal and company guidelines while meeting collection targets.

Skills

Excellent proficiency in English

Excellent proficiency in Mandarin

Strong communication skills

Ability to manage challenging customer situations

Self-motivated and highly driven

Tools

Debt collection software

CRM system

Job description

Job Title: Delinquency Response Agent

Company: Capital C Corporation

Location: Singapore

Who We Are as a Company

Capital C Corporation, a leading Singapore-based fintech company, as we transform financial services in Southeast Asia.

With a decade of experience and a startup mindset, we’re enthusiastic about the opportunities in Southeast Asia to supercharge our users.

Our technology is purpose-built, enabling us to reach and empower underserved individuals through digitalization, offering a wide range of financial solutions, including consumer, MSME business, two & four-wheeler financing, buy now pay later, and salary advances for developing countries, all aimed at boosting financial stability.

Come join us on our journey to revolutionise financial inclusion and enhance lives across Southeast Asia. Our mission: “Driving financial inclusion, enhancing lives.”

Discover the team behind the scenes

We are a team known for our energy and motivation. We foster a dynamic and vibrant working environment, collaborating exceptionally well together. Our collective experience spans various industries, giving us valuable insights into the best collection practices. We’re committed to maintaining a low delinquency rate. Joining us means becoming a part of our vibrant and skilled group that excels in the field of debt collection.

Role Sneak Peek

This role is primarily a phone-based collection position focused on ensuring that delinquent customers who have promised to make payments on specific dates follow through with their commitments. Your main responsibility is to engage with these customers, negotiates and facilitate repayment plans, secure their payment promises, and ensure the payments are received as agreed. It’s a role that requires strong communication skills, confidence in handling difficult conversations, and a commitment to achieving payment targets while providing excellent customer service.

Workday Activities

As a Collection Agent, your daily duties involve reaching out to customers with outstanding payments using automated call systems. You will negotiate payment plans, address customer concerns, and keep meticulous records. Adapting your approach to each customer and ensuring timely follow-ups are key. All of this must be done while adhering to legal and company guidelines, aiming to meet or surpass collection targets.

Requirements

• Minimum 2-3 years of experience in contact center roles, Back-Office Processing, or the Banking and Financial Services industry.
• Excellent proficiency in both English and Mandarin are essential to liaise with Mandarin speaking clients.
• Proficiency in managing multiple screens and systems while handling data efficiently.
• Strong ability to manage challenging customer chats while simultaneously handling data entry on various screens.
• Self-motivated and highly driven individual, capable of quick thinking and displaying a very responsive personality.
• Open to individuals of all genders and age groups.
• Two rotating shifts: 10 am - 7.30 pm and 10.45 am - 8.15 pm.
• Five-day workweek: Monday to Saturday, with Sunday off, and one additional off day during the week.

Valuable Additions

Having experience with debt collection software, prior use of a CRM system, or previous work in debt collection or related fields would be advantageous. Additionally, knowing an additional language or dialect is a plus.

How to Apply

If you’re a motivated individual with a strong commitment to customer service and want to make an impact in the fintech industry, we want to hear from you! Please submit your resume to [e-mail].

Join us at Capital C and be part of a team shaping the future of finance!