Collection Executive

GENIE FINANCIAL SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A finance service firm in Singapore is offering a 6-month rotational program in operations, focusing on hire purchase and debt collection. Candidates are expected to handle loan matters, negotiate payment plans, and ensure compliance with company policies. Applicants should have a diploma and ideally 1-2 years of experience in loan administration and collections, along with strong English communication skills. This role requires attention to detail and the ability to adapt in a dynamic environment.

Qualifications

• 1 or 2 years experience in credit documents and loan administration.
• Competent in English (verbal & written).
• High level of integrity and detail-oriented.

Responsibilities

• Execute daily operational activities including loan matters and collections.
• Manage collections of outstanding debts via calls and emails.
• Negotiate payment plans with debtors.

Skills

Negotiation skills

Time management

Problem-solving

Communication skills

Education

Diploma & equivalent

Job description

Job Description

• 1) 6 months rotational program across various functions under operations including hire purchase operations, floor financing operations, referral operations and collections
• 2) In charge of executing daily operational activities include administering all loan matters, block discounting submission and redemption, off-site surveying dealers and debt collection duties which include reminding borrowers about the repayment dates
• 3) Responsible for managing the collection of outstanding debts through phone calls or email, and other appropriate actions
• 4) Negotiate payment plans with debtors, advise them on the payment options and methods
• 5) Ensure acceptable number of calls per day and follow SLA when doing debt collection
• 6) Apply negotiation skills to ensure successful collection of debts
• 7) Update the collection system immediately on all collection activities undertaken for cases assigned
• 8) Generate payment reminders and final notice warnings to debtors when payments are not being made
• 9) Answers all enquiries and matters from hirers and dealers in a timely manner, and interact with Relationship Managers when required in following up on outstanding matters/documents from them
• 10) Ensure compliance to company policies, financial, process and industrial standards
• 11) Ensure proper filings, safe keeping of loan related documents and arrange archival
• 12) Process and input data entry for loan applications
• 13) Performs ad hoc duties as assigned by Supervisors

Job Requirement

• 1. Academic qualification: Diploma & equivalent
• 2. 1 or 2 years of working in handling credit documents, loan administration, KYC / AML, and collection
• 3. Competent in English (verbal & written)
• 4. High level of integrity, meticulous and detail-orientated
• 5. Strong ownership with ability to operate in a flexible, dynamic environment
• 6. Ability to multi-task, deliver results and solve problem well under pressure to meet deadlines
• 7. Open and willing to learn new things, take on new challenges and make adjustments to suit transitions in the workplace