Co-Ordinator

National Healthcare Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare organization in Singapore is seeking a professional to support health-related work at GP clinics, focusing on patient screenings and care. The ideal candidate will hold a diploma in a relevant field and have customer service experience. Strong communication and organizational skills are crucial for liaising with service providers and patients. This role involves collaboration with GPs and ensuring patients adhere to their care plans.

Qualifications

• Diploma or equivalent qualification in a relevant field.
• Experience in customer service or frontline operations.
• Background in healthcare or community care preferred.

Responsibilities

• Support in Healthier SG-related work at GP clinics.
• Liaise with service providers for patient screenings.
• Schedule patient appointments and follow-ups.

Skills

Customer service experience

Interpersonal and communication skills

Organizational skills

Proficiency in Microsoft Office

Education

Diploma or equivalent qualification

Job description

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• Support in Healthier SG-related work at general practitioners (GP) clinics;
• Liaise with the service providers in arranging annual eye and foot screening deployments for patients with diabetes in GP clinics and community nodes;
• Schedule patients’ appointments for ancillary services, calling of patients for appointment reminders and payment collection during deployments.
• Submit reconciliation report after each deployment.
• Work closely with GPs and with Clinic Assistants to ensure patients adhere to their scheduled follow-up visits, blood tests and screenings;

CASE MANAGEMENT

• Partner GPs in social prescribing by connecting patients to community resources to improve their overall health and wellbeing. This includes referral of patients to community and social partners for various care services such as community groups, exercise programmes, support groups as well as day care or home care services;
• Support GPs in better integration and coordination of patient care with various community / social partners;
• Provide technical support to elderly or less tech-savvy patients in using HSG-related mobile applications such as HealthHub, Healthy 365 Apps.
• Work closely with the PCN nurse to identify patients who require nurse counselling, spirometry and other relevant services;
• Support patients in adhering to their care plans by providing simple lifestyle and behavioral modification advice.

SECONDARY RESPONSIBILITIES

• Gather feedback on ground issues and provide inputs on potential area for improvement;
• Participate in quality improvement projects/activities;
• Support the admin team in collating data for analysis and reporting if needed;
• Perform any other duties assigned by the Reporting Officer.

Requirements

• Diploma or equivalent qualification in a relevant field
• Experience in customer service or frontline operations
• Background in healthcare, social services, or community care is preferred
• Proficiency in Microsoft Office applications
• Strong interpersonal and communication skills
• Excellent organisational skills with attention to detail
• Ability to work independently while being an effective team player
• Knowledge of additional languages would be beneficial
• Willing to work across northern and central regions of Singapore