Cluster General Manager

COVER PROJECTS PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A hospitality management company in Singapore is seeking an experienced General Manager to oversee operations and ensure financial success of their portfolio. The role requires at least 5 years of experience in hospitality, with strong leadership and analytical skills. Responsibilities include driving occupancy rates, establishing operational standards, and managing service staff and day-to-day activities. The ideal candidate is adept at problem-solving and thrives in a fast-paced environment.

Qualifications

• Minimum 5 years experience as a General Manager, preferably in hospitality.
• Experience in pre-opening service apartments or hotels.
• Strong planning and budgeting skills.
• Ability to work under tight deadlines in a fast-paced environment.

Responsibilities

• Oversee financial and business success of hospitality portfolio.
• Establish brand standards and SOPs for compliance.
• Drive occupancy rates and revenue targets with marketing strategies.
• Monitor and evaluate financial performance and processes.
• Manage day-to-day operations including service staff management.
• Respond to guest complaints and manage emergency requests.
• Conduct inspections to ensure safety and maintenance standards.

Skills

Leadership

Decision-making

Problem solving

Analytical ability

Communication

Organizational skills

Job description

Jobs Description:

• Responsible for the overall financial and business success of our hospitality portfolio and takes on commercial accountability for budgeting, financial management, financial forecasting, operational and resource planning, marketing plans, etc; and the delivery of agreed KPIs set by Management.

• Establish brand and operating standards, including devising Standard Operating Procedures (SOP) to be adopted for our business, and implementing these SOPs diligently for compliance.

• Sales-oriented with creative strategies to drive occupancy rates and achieve revenue targets, keeping abreast of new hospitality trends and development, locally and in the region.

• Constantly monitor financial performance and operational results through evaluating and re-designing processes, implementing necessary changes to align with financial and operational objectives. Takes initiative and is proactive in resource allocation especially in improvement actions, cost efficiencies, cost savings, etc.

• Oversee marketing, sales & operations for non-room divisions such as Leasing, Wellness and Events.

• Responsible for driving direct booking via our corporate website.

• Ensure compliance of regulations of the SMM, SG Clean, Employment Act, Occupational Health & Safety

• Act, fire regulations and other legal requirements; including fronting all communications with authorities where needed, including but not limited to the renewal of all requisite licenses of our business.

• Responsible for the day-to-day management of our hospitality asset including managing the team of service staff, to lead and supervise the service team to achieve operational and service excellence. This includes overseeing and co-ordinating resources for housekeeping operations and the overseeing of usual daily handover at change of shifts.

• Step up in situations of guest’s complaints and think on the feet to resolve all issues in a timely and hospitable manner.

• Prepare monthly reports to Management to review operating performance and track financial performance against annual budget.

• On a regular basis, evaluate business plans as well as marketing strategies and initiatives. Effectively implement approved marketing plans and initiatives to target groups identified and concurred by Management, working closely with Marketing/Creative Department for the production and distribution of marketing and promotional materials to boost sales.

• Work with Finance/Accounts Department for monthly financial reports to be prepared for Management review. Manage cash float and petty cash diligently with front desk service executive(s for proper accounting and reconciliation purposes by Finance/Accounts Department.

• Coordinate with Human Resource Department for all human resource planning with regards to recruitment, training and mentoring of service staff, including scheduling of roster for service staff and housekeeping personnel, and work permit applications, etc.

• Manage backend OTA and TripAdvisor guest reviews platform; and manage guests’ requests and messages on our in-house platform.

• Oversee the proper maintenance and upkeep of our hospitality assets and report any maintenance issues.

• Coordinate rect.

• Conducting regular inspections of the facilities to detect, resolve problems and ensure it meets safety standards.

• Respond to after-hours emergency or urgent guests’ requests in a timely manner.

• Plan, schedule, manage and oversee all the maintenance, renovation, repair, and installation activities.

• Supervising and leading all maintenance processes and operations.

• Monitor expenses and control the budget for maintenance.

• Develop and ensure standard maintenance procedures are up to date and industry best practices standard.

• Perform other duties as may assigned by The Company

Jobs Requirements:

• Experience in General Manager at least 5 years and above (Preferred Hospitality)

• Experience in Pre-Opening Service Apartments, Hotels.

• Experience in planning and budgeting.

• Excellent leadership and decision-making skills.

• Knowledge of business process and functions

• Outstanding organizational and leadership skills

• Problem solving attitude and strong analytical ability.

• Excellent communication skills

• Able to work under tight deadlines and fast paced environment.