Clinical Application Specialist

IDS Medical Systems; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare technology firm in Singapore seeks a candidate for clinical application support focused on ultrasound systems. Responsibilities include providing on-site and remote support, conducting training for healthcare professionals, and collaborating with sales and product teams to enhance system performance. The ideal candidate will have a strong understanding of ultrasound techniques and experience in customer-facing roles.

Qualifications

• Experience in ultrasound systems and clinical application support.
• Strong understanding of ultrasound imaging techniques and technologies.
• Ability to deliver training and conduct product demonstrations.

Responsibilities

• Provide on-site and remote clinical application support.
• Conduct product demonstrations and clinical education.
• Deliver post-sales training and application support.

Job description

Provide on-site and remote clinical application support to customers for ultrasound systems.

• Conduct product demonstrations, workflow optimization, and clinical education for healthcare professionals.
• Support installation and commissioning of ultrasound systems in collaboration with the technical service team.
• Deliver post-sales training and ongoing application support to ensure customer satisfaction and system utilization.
• Assist in pre-sales activities, including clinical presentations and product trials.
• Maintain up-to-date knowledge of ultrasound imaging techniques, technologies, and clinical applications.
• Gather customer feedback and collaborate with product and sales teams to improve system performance and features.
• Participate in trade shows, workshops, and clinical training events as needed.
• Ensure compliance with all company policies, safety standards, and regulatory requirements.
• Prepare and align new product launch plan and ensure its implementation.
• Organise product training to new entry sales personnel and refresher training for existing personnel.
• Collect market intelligence such as competitors’ information, new technologies and share with Field Sales.

3. Others

Any other duties and responsibilities as and when assigned by immediate superior or management