Clinic Manager

Private Advertiser; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A healthcare management organization in Singapore seeks a skilled professional to manage daily clinic operations. The role involves ensuring compliance with healthcare standards, enhancing patient satisfaction, and providing administrative support. The ideal candidate has 2-3 years of management experience and a background in Healthcare or Business. Strong leadership, organizational, and problem-solving skills are essential. This full-time position covers weekdays and half-day Saturdays, requiring dedication to quality healthcare delivery.

Qualifications

• 2–3 years of management experience in healthcare or clinic operations.
• Proactive, detail-oriented, and customer-focused.

Responsibilities

• Manage daily clinic operations to ensure effective service delivery.
• Monitor patient feedback and implement service recovery strategies.
• Ensure compliance with healthcare regulations and standards.

Skills

Leadership

Organizational skills

Problem-solving

Customer focus

Communication

Interpersonal abilities

Education

Diploma or Degree in Healthcare, Business, or a related field

Job description

Key Responsibilities

• Daily Clinic Operations: Manage the daily activities of wellness and radiotherapy clinics, ensuring efficient and effective service delivery.
• Healthcare Standards & Compliance: Uphold the highest standards of healthcare delivery in line with Ministry of Health (MOH) regulations and internal standard operating procedures (SOPs).
• Patient Satisfaction: Monitor patient feedback, address concerns promptly, and implement service recovery strategies to enhance overall patient experience.
• Regulatory Compliance: Navigate and ensure compliance with local healthcare regulations, staying updated on any regulatory changes or issues.
• Administrative Support: Provide full administrative support, ensuring accurate record-keeping and efficient management of clinic documentation.
• Clinical Equipment Maintenance: Oversee the regular servicing and maintenance of clinical equipment to ensure optimal functionality and safety.
• Staff Resource Management: Allocate and schedule staff based on clinic needs, ensuring proper staffing levels at all times.
• Performance Management: Establish and monitor key performance indicators (KPIs), evaluate staff performance, and provide guidance and feedback to encourage continuous improvement.
• Billing & Budget Oversight: Oversee clinic billing and collection procedures, and assist in the development and management of the clinic’s budget.
• Charge Codes & Pricing Updates: Create and maintain charge codes, and update pricing in the electronic medical system to ensure accurate billing.
• Inventory Management: Procure, manage, and track medical supplies and pantry items, ensuring adequate stock levels are maintained.
• Quality Improvement: Lead and drive quality improvement initiatives, identifying areas for enhancement and implementing solutions to improve clinic operations and service delivery.
• Additional Responsibilities: Perform any other duties as assigned by the reporting officers, ensuring alignment with overall clinic objectives.

Key Requirements

• Diploma or Degree in Healthcare, Business, or a related field
• 2–3 years of management experience in healthcare or clinic operations
• Strong leadership, organizational, and problem-solving skills
• Proactive, detail-oriented, and customer-focused
• Excellent communication and interpersonal abilities
• Team player who can also work independently with minimal supervision
• High integrity, professionalism, and compassion in delivering healthcare services

Operating Hours

• Monday to Friday: 8:00 AM to 5:00 PM
• Saturday: 8:00 AM to 12:30 PM (One Saturday off per month)