Clinic Assistant / Patient Service Associate - Surgical Specialist Clinic

DLS Orchard Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare clinic in Singapore is seeking a Clinic Assistant / Patient Service Associate to provide excellent customer service and administrative support. The ideal candidate will have a Polytechnic Diploma or higher and strong interpersonal skills. Responsibilities include assisting doctors, managing patient appointments, and maintaining accurate financial records. This role requires a team player passionate about healthcare.

Qualifications

• A customer-oriented team player with good interpersonal skills.
• Possess good computer skills and telephone etiquette.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide excellent front-line customer service to patients.
• Assist doctors and patients in clinic and consultation rooms.
• Responsible for registration, payment collection, and appointment scheduling.
• Maintain accurate financial records and handle billing & claims.

Skills

Customer-oriented

Interpersonal skills

Good computer skills

Customer service skills

Telephone etiquette

Education

Polytechnic Diploma or Higher

Job description

Overview

Job Description: Clinic Assistant / Patient Service Associate - Surgical Specialist Clinic

We are looking for a team player with a passion in healthcare to provide a quality patient experience and support with our team.

Responsibilities

• Provide excellent front-line customer service to our patients and meticulous administrative support in our surgical specialist clinics.

• Provide assistance to doctors and patients in the clinic and consultation rooms (e.g. chaperone during consultation, organize and provide instructions to patients for investigations or procedures).

• Responsible for registration, payment collection, appointment scheduling, financial counselling on procedures and services, trigger/process insurance claims.

• Booking keeping of clinic accounts, handle billing & claims, maintaining accurate financial records as well as other administrative duties.

Requirements

• A customer-oriented team player with good interpersonal skills and a strong passion to serve in healthcare.

• Polytechnic Diploma or Higher.

• Possess good computer skills, good customer service skills and good telephone etiquette.

• Ability to work in a fast paced environment.

• Relevant work experience in healthcare, insurance or service industries will be advantageous.

• Only shortlisted candidates will be notified.