Client Support Executive

Pure Group (Singapore); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A client services company in Singapore is seeking a Client Support Executive to handle email enquiries, manage membership administration, and collaborate with multiple departments for resolving customer requests. The ideal candidate should have a diploma in any discipline and a solid customer service background. Fresh graduates are welcomed to apply, making this a great opportunity for newcomers.

Qualifications

• Minimum Diploma in any discipline with strong customer service background.
• Fresh graduates are welcomed to apply.
• Good oral and written communication skills in English.
• Able to multi-task, is detail-oriented and resourceful.
• Excellent organizational and time management skills.

Responsibilities

• Attend to email enquiries on Zohodesk, requests and feedback within SLA.
• Responsible for membership administration such as processing suspension and reactivation of accounts.
• Review and execute members’ requests such as transfer of membership and processing of refunds.

Skills

Customer service

Communication skills

Multi-tasking

Organizational skills

Education

Diploma in any discipline

Job description

Overview

Position: Client Support Executive

Company: PURE International (Singapore) Pte Ltd

Location: Singapore

Report to: Head of Memberships and Client Experience

Responsibilities

• Attend to email enquiries on Zohodesk, requests and feedback within SLA
• Responsible for membership administration such as processing suspension and reactivation of accounts, and termination of accounts
• Review and execute members’ requests such as transfer of membership, issuance of membership passes, processing of refunds and other account-related matters
• Work closely with various departments, namely Sales, Operations and Finance teams to resolve members’ enquiries or requests pertaining to account matters
• Other administrative duties assigned on ad-hoc basis

Requirements

• Minimum Diploma in any discipline with strong customer service background
• Fresh graduates are welcomed to apply
• Good oral and written communication skills in English
• Able to multi-task, is detailed-oriented and resourceful
• Excellent organizational and time management skills