Client Success Architect — Grow Partnerships & Value

EQUE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading client service firm in Singapore seeks a dedicated professional to enhance client satisfaction and retention. The role involves building relationships, providing tailored support, and collaborating internally to resolve issues. Candidates should hold a diploma or higher and possess strong communication, analytical, and customer service skills. This opportunity offers a chance to develop deep insights into the company’s services while driving long-term client partnerships.

Qualifications

• Minimum Diploma and above.
• Strong customer service skills with a client-focused mindset.
• Ability to analyze data and provide actionable insights to clients.
• Excellent communication and problem-solving skills.

Responsibilities

• Build strong relationships with clients to ensure their satisfaction and loyalty.
• Provide personalized support and solutions to address client needs.
• Monitor client accounts and proactively identify opportunities for improvement.
• Collaborate with internal teams to resolve client issues promptly.
• Conduct regular check-ins with clients to gather feedback and ensure success.
• Develop a deep understanding of the company’s products and services.
• Create and deliver training sessions to help clients maximize product value.
• Track and report on client performance metrics and outcomes.
• Identify opportunities for upselling or cross-selling based on client needs.
• Play a key role in driving client retention and long-term partnerships.

Skills

Customer service skills

Analytical skills

Communication skills

Problem-solving skills

Education

Diploma or higher

Job description

A leading client service firm in Singapore seeks a dedicated professional to enhance client satisfaction and retention. The role involves building relationships, providing tailored support, and collaborating internally to resolve issues. Candidates should hold a diploma or higher and possess strong communication, analytical, and customer service skills. This opportunity offers a chance to develop deep insights into the company’s services while driving long-term client partnerships.