Client Services Manager – Corporate & Wholesale Banking

United Overseas Bank Limited (UOB); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Singapore is seeking a Contact Centre Manager to deliver exceptional service and support to customers. The role involves monitoring communications, resolving issues, and providing management support. Ideal candidates should possess a Bachelor's degree, excellent communication skills, and at least 5 years of experience in a contact center. This position focuses on fostering a supportive environment for employees and implementing process improvements.

Qualifications

• 5 years of experience in a Contact Centre environment.
• Strong communication and people management skills.
• Experience in Banking or Customer Service preferred.

Responsibilities

• Ensure high standards of service delivery for customers.
• Monitor and respond to customer communications across multiple platforms.
• Resolve customer issues effectively and efficiently.
• Conduct training and coaching for staff.
• Implement process improvements within the department.

Skills

People Management

Communication

Education

Bachelor's degree

Job description

A leading financial institution in Singapore is seeking a Contact Centre Manager to deliver exceptional service and support to customers. The role involves monitoring communications, resolving issues, and providing management support. Ideal candidates should possess a Bachelor's degree, excellent communication skills, and at least 5 years of experience in a contact center. This position focuses on fostering a supportive environment for employees and implementing process improvements.