Client Relations Officer / Executive

-; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local healthcare facility in Singapore seeks an Administrative Support Officer to assist the Admin Manager with reception and administrative tasks. Candidates must have at least 1 year of relevant experience in the healthcare sector and should possess at least an 'O' Level or diploma in Business. The role requires working onsite in Bukit Panjang and may involve alternate Saturdays. Responsibilities include handling calls and visitor inquiries, managing financial documentation, and coordinating services for residents.

Qualifications

• At least 1 year of relevant experience in a nursing home or healthcare setting.
• Ability to work alternate Saturdays.
• Must be able to work onsite in Bukit Panjang area.

Responsibilities

• Attend to incoming calls and visitors.
• Manage admission, discharge, and transport for residents.
• Handle financial invoicing and tracking accounts receivables.

Skills

Attention to detail

Communication skills

Customer service

Education

"O" Level / "A" Level Certificate or a Diploma in Business

Job description

To support the Admin Manager in the day-to-day management of the reception, administration and others supporting duties.

Reception duties

• Attend to incoming calls
• Attend to visitors and handle all enquiries
• Manage the auto-gate intercom and the public address system
• Attend to all incoming faxes and mails from letterbox
• Maintain a good filing system and records.

Administrative duties

• Handle the admission, discharge, booking and coordination of transport for the residents
• Arrange for financial counselling
• Ensure that the residents' records are updated and properly maintained
• Ensure all charges are correctly keyed into the CURA System before invoices are generated
• Send out invoices and track accounts receivables
• Generate receipts upon receiving payment
• Prepare day end report
• Update E bed status in IRMS
• Update residents' hospitalization and home leave
• Coordinate and email prescriptions to Polyclinics
• Coordinate with family for subsidy application and for the social report
• Renew HHMT
• Update RAF
• Draft letter to payer for changes in RAF, to be signed by the Operations Manager
• Coordinate with doctor for PGDAS, IDAPE, Eldershield, memo for discharge and medical report for subsidy application

Other duties

• Coordinate with the Nursing Department for the services and consumables required and used by the residents and ensure that all these items are keyed into the CURA System, as well as any special meals ordering
• Coordinate with the Nurse Managers for bed assessment and functional status report for subsidy application
• Coordinate with the Physiotherapists for PT report for purpose of subsidy application
• Email discharge notice to respective nursing level
• Handle client's feedbacks and re-direct the feedback to the respective Departmental Head
• Print of wound photos sticker labels and prescriptions
• Attend to resident/family needs (e.g. purchase of ripple mattress and additional PT session)

Job Requirements

• Possess "O" Level / "A" Level Certificate or a Diploma in Business or its equivalent
• Have at least 1 year of relevant working experience in the Nursing Home or healthcare industry
• Able to work on alternate Saturday
• Able to work onsite in Bukit Panjang area.