Client Relations Executive

PestBusters Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A service provider in Singapore is looking for a candidate to manage contract renewals, support account management, and ensure client satisfaction. The ideal candidate should have a diploma or degree in Business Administration or a related field, along with at least 2 years of relevant experience. Strong communication skills, attention to detail, and proficiency in Microsoft Office are essential for this role. This position involves working closely with clients and internal departments to resolve issues and maintain accurate records.

Qualifications

• Minimum 2 years of experience in client relations, business development, or account management.
• Proficient in Microsoft Office and familiar with CRM systems is an advantage.

Responsibilities

• Prepare and process renewal contracts, ensuring accuracy and compliance.
• Coordinate with clients and internal departments to finalize contract renewals.
• Draft, review, and revise contract terms and conditions for existing clients.
• Maintain and update retention data across all dashboards and online platforms.
• Support account management efforts to strengthen client relationships.
• Identify and resolve contractual issues and disputes.
• Organize, update, and maintain databases and files for all clients.
• Answer incoming calls and respond to customer feedback and inquiries.

Skills

Strong communication and interpersonal skills

Highly organized with attention to detail

Ability to multitask and work under pressure

Education

Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field

Tools

Microsoft Office

CRM systems

Job description

Job Duties:

• Prepare and process renewal contracts, ensuring accuracy and compliance

• Coordinate with clients and internal departments to finalize contract renewals

• Draft, review, and revise contract terms and conditions for existing clients

• Maintain and update retention data across all dashboards and online platforms

• Support account management efforts to strengthen client relationships

• Identify and resolve contractual issues and disputes

• Organize, update, and maintain databases and files for all clients

• Answer incoming calls and respond to customer feedback and inquiries

• Perform other tasks assigned by the Business Development Head as required

Qualifications:

• Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field

• Minimum 2 years of experience in client relations, business development, or account management

• Strong communication and interpersonal skills

• Highly organized with attention to detail

• Ability to multitask and work under pressure

• Proficient in Microsoft Office and familiar with CRM systems is an advantage