Client Management Executive - EH03

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading HR advisory company in Singapore is seeking a Client Management Executive to manage customer inquiries, coordinate delivery orders, and analyze customer interaction trends. The ideal candidate should hold a Polytechnic Diploma or BA degree in Business Administration and have previous experience in customer support roles. This role involves collaborating with internal teams and mentoring junior team members while fostering a positive customer experience.

Qualifications

• Polytechnic Diploma or BA degree, preferably in Business Administration or related field.
• Previous experience in customer support roles is highly preferred.

Responsibilities

• Manage customer emails and calls to coordinate delivery orders efficiently.
• Respond swiftly to customer inquiries ensuring prompt resolution.
• Collaborate and communicate effectively with internal departments.

Skills

Strong phone handling skills

Emotional intelligence

Customer inquiry resolution

Mentoring and supporting junior team members

Education

Polytechnic Diploma or BA degree in Business Administration

Job description

Client Management Executive

Location: Jurong East, West Region

Working Days: 5.5 days

Working Hours

Mon – Fri, 8.30am – 5.30pm. Sat (Alt) 8.30am – 12.30pm)

Salary: $3,500 - $4,500

Job Scope

• Manage customer emails and calls to coordinate and arrange delivery orders efficiently.
• Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.
• Respond swiftly to customer inquiries, ensuring prompt resolution.
• Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.
• Follow up promptly on customer interactions via email to ensure resolution and satisfaction, and to reinforce long‑term relationships.
• Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.
• Foster a positive, empathetic, and professional attitude towards customers at all times.
• Collaborate and communicate effectively with internal departments to ensure seamless service.
• Analyze and report on customer interaction trends, providing insights to improve processes, service delivery, and customer experience.
• Mentor and support junior team members, providing feedback and guidance to uplift team performance and consistency.

Requirements

• Polytechnic Diploma or BA degree, preferably in Business Administration, or a related field.
• Previous experience in Customer Support roles are highly preferred.

✅Interested personnel kindly send your CV to WhatsApp: https://wa.me/65 88567364 (Ethan)