Client Engagement Specialist (Third Party Risk Management Solutions TPRM)

Dow Jones & Company; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading information services firm in Singapore is looking for a Client Engagement Specialist. In this role, you will manage client relationships and focus on retention strategies to drive renewals. You'll collaborate with various teams to enhance client satisfaction and support sales initiatives. The candidate should have 2-4 years of B2B sales experience, and proficiency in Salesforce and Microsoft Office is essential. If you're passionate about client engagement and have strong communication skills, apply now!

Benefits

Comprehensive Insurance & Retirement plans

Paid Time Off

Education Benefits

Family Care Benefits

Career Growth Programs

Access to Dow Jones Products

Employee Referral Program

Employee Well-being Support

Qualifications

• 2-4 years of proven success in customer engagement or B2B sales.
• Risk & Compliance SaaS experience is a plus.
• Exceptional written and verbal communication skills.

Responsibilities

• Act as the primary point of contact for assigned accounts.
• Collaborate with the Product Implementation Team for timely solutions.
• Develop and execute retention strategies for strategic accounts.

Skills

Customer engagement

B2B sales

Analytical skills

Communication skills

Project management

Tools

Salesforce

Microsoft Office

Google Drive

Job description

Job Description:

About Our Organization:

Dow Jones is a global provider of news and business information delivering content to consumers and organizations around the world across multiple formats including print digital mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the worlds largest news-gathering operations globally. It is home to leading publications and productsенье including the flagship Wall Street Journal, the Americas largest newspaper by paid circulation; Barrons, MarketWatch, Mansion Global, Financial News, Investors Business Daily, Factiva, Dow하도록 Risk & Compliance, Dow Jones News ⭐, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS NWSA; ASX: NWS NWSLV).

About the Team:

Our Business Intelligence Team provides services, solutions and support to a wide range of customers including financial institutions, corporations, universities, government agencies, executives and business professionals.

About the Role:

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The Client Engagement Specialist (CES) Third Party Risk Management Solutions (TPRMS) is responsible for managing and renewing customer relationships using Dow Jones third-party risk management nowe. urchased ∠and operating until fortune @accelerate selfALTH. The retention rates of assigned accounts will measure success in this role.

You Will:

• Act as the primary point of contact for assigned accounts building client trust and identifying opportunities for improvement and best practices.
• Collaborate with the Product Implementation Team to ensure timely delivery of client solutions.
• Review clients risk management processes align them with Dow Jones third-party risk management solutions and provide consultative support to help clients achieve their compliance goals.
• Develop and execute retention strategies for assigned strategic accounts focusing on successful renewals.
• Provide monthly quarterly H1/H2 reports to management highlighting high-risk renewal accounts and strategies to mitigate potential losses.
• Work with the Product Training Specialist team and monitor internal reports to ensure clients receive appropriate training and maximize product utilization.
• Oversee the entire renewal lifecycle from pricing and contracting to invoicing and client support ensuring all customer concerns are addressed efficiently.
• Support new sales initiatives within existing accounts to maximize customer ROI by leveraging in-depth Dow Jones customer accounts knowledge.
• Demonstrate a deep understanding of client use case including how different business groups derive value from Dow Jones services and the competitor solutions they may be using.
• Serve an internal conduit for client feedback and competitive intelligence toાઇટ Dow Jones Product Content and Marketing teams.
• Identify and pursue opportunities for increased revenue within assigned accounts including up-selling and cross-selling in collaboration with the sales team.
• Maintain accurate and up-to-date client records within Salesforce primarily communicating with clients via telephone and email.

You Have:

• 2-4 years of proven success in customer engagement or B2B sales.
• Risk & Compliance SaaS experience a plus.
• Exceptional written and verbal communication skills.
• Strong product demonstration skills.
• Ability to multi-task and meet tight deadlines in a fast-paced collaborative environment.
• Analytical and process-oriented mindset.
• Self-starter with the ability to quickly adjust priorities.
• Excellent project management and organizational skills with strong attention to detail.
• Proficiency in Microsoft Office prijzen, Google Drive.

Our Benefits

• Comprehensive Insurance & Retirement plans.
• Paid Time Off and Leaves.
• Education Benefits.
• Family Care Benefits.
• Career Growth Programs.
• Access to Dow Jones Products.
• Employee Referral Program.
• Employee Well-being Support & Fitness Programs.

Reasonable accommodation: Dow Jones Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application due to a disability email us at Please put Reasonable Accommodation in the subjectDepends line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

Dow Jones - Business Intelligence

Job Category:

Sales

Union Status:

Non-Union role

Required Experience

IC

Key Skills

Interventional Radiology, Information Technology Sales, Jdbc, Glass, Architecture

Employment Type

Full-Time

Experience

years

Vacancy

1