Claims Executive

Lonpac Insurance Bhd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

An insurance company based in Singapore is seeking a claims handler to provide exceptional customer service for assigned claims. The role requires reviewing non-motor claims files, responding to inquiries, and attending meetings related to claims management. Candidates should possess at least GCE 'O' Level and relevant certificates, along with 2 to 3 years of experience in claims handling, especially in areas like WICA and Liability. Proficiency in Mandarin and strong communication skills are preferred.

Qualifications

• Minimum GCE 'O' Level and relevant insurance certificates.
• 2 to 3 years' experience in non-motor claims handling.
• Good oral and written communication skills.

Responsibilities

• Manage assigned claims with a focus on customer satisfaction.
• Review and assess non-motor claims files.
• Attend to phone and email inquiries.

Skills

Oral communication

Written communication

Negotiation skills

Customer handling

Team player

Mandarin proficiency

Education

GCE 'O' Level

Certificates in Insurance – BCP, PGI, CGI, HI

Tools

MOM-EmPower system

Job description

Job Responsibilities

• Provide highest customer care, responsiveness and satisfaction when managing assigned claims.
• Reviewing non-motor claims files - registration, settlement, update, assessment and closure of files.
• To send out acknowledgement letters/emails to insureds/third party claimants.
• Attend to telephone/email enquiries.
• Attend meetings/hearings at MOM_WC, Labour Relation Dept, etc.
• Other ad-hoc duties as assigned by the Head of Department.

Requirements

• Minimum GCE "O" Level, Certificates in Insurance – BCP, PGI, CGI and HI.
• 2 to 3 years' experience in handling non-motor claims - WICA 2019, Liability, Engineering, Maids, Fire, Marine, etc.
• Familiar with MOM-EmPower system.
• Good in oral and written communications.
• Preferred if able to speak in Mandarin as need to liaise with Mandarin speaking clients.
• A team player, possess good negotiation and customer handling skills.