Claim Associate

TEMPSERV PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A staffing agency in Singapore is looking for a Claims Associate to manage claim applications, grant processes, and customer service interactions. Candidates should possess at least a Diploma and have a minimum of 2 years of relevant experience. Proficiency in Microsoft Word and Excel is essential. The role requires strong interpersonal skills, as well as the ability to communicate effectively with internal and external stakeholders. This is a valuable opportunity to join a dynamic team in an essential administrative role.

Qualifications

• Possess at least a Diploma and minimally 2 years of relevant experience.
• Proficient with computer use (Microsoft Word, Excel).
• Customer service oriented, with good interpersonal and communication skills.

Responsibilities

• Process claim applications and reply to emails.
• Administer and process grant applications, including eligibility checks.
• Verify eligibility and accuracy of annual operating subvention claims.

Skills

Microsoft Excel

Claims Handling

Interpersonal Skills

Compliance

Communication Skills

Administrative Support

Education

Diploma

Tools

Microsoft Word

Job description

Roles & Responsibilities

Post 1) Claims Associates (AMK)

Job description:

• Process claim application and reply to emails
• Checks for disbursement
• Exception handling and refunds
• Attend to escalated enquiries on claims
• Collation of data / information / statistics for regular reporting
• Provide administrative support
• Undertake additional tasks as assigned.

Post 2) Claims Associate - Grants (Tanjong Pagar)

• Administer and process grant applications, including eligibility checks, document verification, and data entry
• Coordinate with applicants and internal stakeholders to ensure timely and complete submission of required documents.
• Track application progress and update internal systems and databased accurately.
• Participate and assist in continuous process improvements to enhance efficiency and transparency in grant operations.
• Ensure compliance with regulatory, funding agency and organizational guidelines.
• Provide administrative support for grant-related meetings.

Post 3) Claims Associate - Audit Claims (Tanjong Pagar)

• Annual audit claims submission
• Liaise with service providers to ensure annual audited operating subvention claims, auditor report, financial statements and fee schedules are submitted by the policy deadline.
• Liaise with service providers on any queries or missing documents pertaining to annual audit claims submission
• Processing of the annual audit adjustment claims
• Verify the eligibility and accuracy of annual operating subvention claim using RPA software.
• Liaise with service providers on exceptions generated from the validation checks and resolve the exceptions by policy deadline.
• Prepare claim memo according to template and upload onto AIC’s grant system using RPA software and upload
• Ensure the RPA generated claim memo and claim in system is accurate and correct before routing for approval.
• Ensure that annual adjustments are processed and credited to service providers by the policy deadline.

Requirements

• Possess at least a Diploma
  Minimally 2 yrs of relevant experience for staff performing the operation functions.
• Proficient with computer use (i.e. Microsoft Word, Excel)
• Entry level candidates are welcomed to apply
• Customer Service oriented (e.g. courteous, professional and helpful) and preferably with prior experience in customer service.
• Good interpersonal and communication skills (oral and written).

Tempserv Pte Ltd
License No: 06C3745
Ivy Ng Siew Hoon (EA. Reg No: R1102590)

Tell employers what skills you have

• Microsoft Excel
• Claims Handling
• Interpersonal Skills
• Transparency
• Auditor
• Accounting
• Compliance
• Grants
• Communication Skills
• Administrative Support
• Banking
• Statistics
• Microsoft Word
• Service Excellence
• Audit