Centre Lead

REN CI HOSPITAL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare organization in Singapore seeks a Centre Lead for its Senior Care Centre to oversee quality care and manage daily operations. The role involves supervising staff, ensuring compliance with policies, and engaging with clients. Candidates should possess a relevant diploma or degree, with supervisory experience preferred. This is a full-time position with Monday through Friday hours, requiring strong interpersonal and communication skills coupled with an empathetic approach to care.

Qualifications

• At least 2 years of supervisory experience.
• Experience managing a business unit preferred.
• Experience in process improvement or technology projects an advantage.

Responsibilities

• Manage day-to-day operations of the Senior Care Centre.
• Supervise delivery of daily activities by Community Care Associates.
• Conduct regular checks on clients' wellbeing and safety.

Skills

Interpersonal skills

Communication skills

Empathy

Multi-tasking

Education

Diploma or degree in healthcare-related field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

BROAD FUNCTIONS

• Being the Centre Lead, the incumbent is responsible for the general quality of care provided to the clients at Senior Care Centre (SCC).
• Monitor all work procedures and ensure that they are executed in compliance with organization policies, standard operating procedures and government regulations.
• Act as the direct supervisor to the Community Care Associates (CCA) and ops/administrative staff in SCC (if any) and take action to ensure their well-being and personal/ professional development.
• Support Executive Director in the day to day administrative and operational duties.
• Support the organisation in projects and initiatives.
• Perform daily work duties according to department or organisation standard operating procedures (SOP).

ROLES AND RESPONSIBILITIES

General guidelines

• Manage SCC and take charge of its day-to-day operations e.g. transport arrangement.
• Maintain a high level of customer service and client engagement, which includes working with Quality Service Management (QSM) to address and manage clients, next-of-kin or public’s feedback or complaints.
• Supervise the running of programmes for clients.
• Generate daily/monthly reports for management reporting.
• Manage a team of SCC Community Care Associates and operations/admin staff (if any).
• Lead in project work (e.g. quality improvement within department/ organisation) to improve the quality of care and services to clients.
• Identify service gaps in response to clients’ needs and make recommendations to improve service provision of SCC.

Care delivery

• Supervise delivery of activities of daily living (ADLs) by CCAs.
• Conduct regular rounds to check on clients’ wellbeing, safety, cleanliness and site maintenance.
• Ensure quality of care by identifying and correcting non-compliance by care staff to SOPs related to ADL delivery. Escalate complex issues to reporting officer.
• Engage with clients to monitor cognitive and behavioural levels and escalate concerns to therapists/ staff nurse.
• Monitor and escalate concerns regarding potential abuse.
• Monitor, co-design and support implementation of site-specific programmes based on clients’ interests and needs.
• Implement organisation-wide and site-specific programmes, including gathering feedback from staff and clients.
• Conduct investigation and provide timely report to reporting officer on non-clinical incidents. To recommend and implement prevention measures.
• Support planning and implementation of activities beyond routine programme (e.g. outings).
• Review escalation of abnormal changes in clients’ conditions, when necessary.
• Communicate new programmes, interventions, and/or changes to a client’s health / circumstances to the CCAs or the Clinical Team.

Quality assurance

• Gather data to support infection control and prevention reporting.
• Support reporting officer in preparing and gathering documents for internal and external Audits.
• Supervise and support execution of new non-clinical standard operating procedures (SOPs) by Care staff.
• Volunteer management
• Supervise volunteer activities.
• Provide requirements plan for volunteers.
• Gather feedback on volunteers and share with relevant teams (e.g. volunteer management department).
• Plan and coordinate collaboration for volunteer activities.

Professional development

• Participate in relevant training programmes to acquire skills and knowledge that enhances work performance.
• Leadership and team management
• Gather information on staff learning requirements and conduct learning needs analysis with care staff.
• Manage training schedules and coordinate with training and education department.
• Conduct total performance appraisal for subordinates.
• Mentor subordinates to develop their competencies at work and work towards progression in their career.

Others

• Plan budget for operations and monitor the expenditure.
• Ensure the preventive and corrective maintenance of equipment and infrastructure are performed timely and effectively.
• Perform other duties as and when required or instructed by reporting officer or Head of Department.

REQUIREMENTS

• Diploma or degree in healthcare related industry or other relevant field of study.
• Working in a geriatric set up, long term care or nursing home set up will be an advantage but not necessary.
• At least 2 years supervisory experience.
• Experience in operations or managing a business unit is preferred.
• Experience as leader in process improvement projects and/or innovation and technology projects would be an advantage.
• Basic proficiency in Microsoft Word, Excel and Power point, and other computer skills.
• Able to multi task and work in a stressful environment.
• Good interpersonal and communication skills
• Caring, compassionate and able to communicate and show empathy towards clients.

WORK LOCATION

• Ren Ci @ Community Hospital - 71 Irrawaddy Road Singapore 329562

WORK DAYS

• Monday - Friday (8.30 am to 5.45 pm)