Centre Executive

-; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A healthcare service provider in Singapore is seeking an operational role to assist with centre management and drive sales through client follow-ups. The candidate should have at least 1 year of experience in an operational role, effective communication skills, and the ability to work independently. The position offers a competitive salary with incentives, career development opportunities, and a flexible environment. Experience working with elderly clients or in healthcare is preferred.

Benefits

Attractive base salary and incentives

Career development opportunities

Industry-specific training and coaching

15 days annual leave

Qualifications

• Minimum of 1 year in an operational role.
• Preferable experience with MOH or relevant stakeholders in healthcare.
• Experience with elderly in community settings is a plus.

Responsibilities

• Assist in running the operations of the centre.
• Drive sales volume through client follow-ups.
• Resolve client feedback and complaints.
• Ensure adherence to MOH service requirements.

Skills

Operational management

Sales and client follow-up

Communication

Case resolution

Education

Diploma or Degree in any field

Tools

Microsoft Office

Job description

Job Description

• Report directly to the Centre Management.
• Assist the centre management with running the operations of the centre.
• Actively drive sales volume through quick follow-ups with potential clients.
• Provide accurate information to clients on policies, procedures and service.
• Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.
• Work closely with other managers to ensure that all MOH service requirements on financial and quality aspects are strictly adhered to through rigorous and constant internal checks.
• Ensuring that the logistics and operational capability of the centre runs smoothly.
• Ensuring timely and appropriate administration and documentation according to required law, processes and regulations.
• Participate & represent on behalf of the company's services with confidence.
• Represent the centre in the absence of any management.
• Communicate clearly and appropriately with clients & business partners, always speaking with the understanding of tone and choice of words.

Requirements

• Diploma or Degree in any field is welcome.
• 5-days work week. Rotational weekends (Sat & Sun) required.
• Preferably minimum 1 year in operational role.
• Preferable experience working with MOH or other relevant stakeholders in the healthcare industry in general.
• Applicants with operational backgrounds in other industries such as hospitality are welcome to apply.
• Experience working with elderly in the community would be good to have.
• Hands-on and enjoys community setting.
• Able to work independently with little supervision.
• Proficient in Microsoft Office and comfortable with IT.
• Able to communicate effectively with elderly clients.

Benefits

• Attractive base salary and incentives for driving results.
• Great opportunity for career development in a growing market and organization.
• Industry-specific training and coaching by a highly experienced team.
• Highly flexible environment to brainstorm and implement ideas.
• 15 days annual leave.

Work Location

• Fernvale Glades, 460 Sengkang West Way