Casual Labour - Guest Service Agent - Ticketing

Marina Bay Sands; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading entertainment venue in Singapore is seeking a Box Office team member to provide ticket sales services and operational support for various attractions. The role includes handling ticket sales transactions, ensuring excellent customer service, and adhering to safety measures. Applicants should have at least one year of relevant experience and be fluent in English. This position requires working in shifts, including weekends and public holidays.

Qualifications

• At least one year relevant experience in retail, ticketing, or events environment.
• Able to work on rotating shifts, including weekends and public holidays.
• Fluency in other languages is a plus.
• Candidates with customer service experience will have an added advantage.

Responsibilities

• Attend to walk-up ticket sales and enquiries at onsite ticketing counters and kiosks.
• Perform ticket sales transactions quickly and accurately using a ticketing system.
• Provide excellent customer service to guests.
• Ensure guests adhere to safe management measures.

Skills

Customer service

Cash handling

Ticket sales

Fluency in English

Job description

This position is under the Box Office team, as part of Entertainment department. The Box Office team provides ticket sales services and operational support for Marina Bay Sands attractions and events. This includes ticket sales for ArtScience Museum, performances at Sands Theatre, and other ad hoc events.

Job Description

• Attend to walk-up ticket sales and enquires at onsite ticketing counters and self-service ticketing kiosks
• Perform ticket sales transactions quickly and accurately using computer-based ticketing system
• Perform cashiering duties including receiving payment by cash, credit card, room charge, vouchers, and other payment modes
• Provide excellent customer service to guests
• Ensuring that guests adhere to safe management measures.
• Any other duties assigned

Job Requirements

• At least one (1) year relevant experience in retail / ticketing / events environment
• Commit at least 3-6 months of service
• Fluent in English; fluency in other languages is a plus
• Pleasant attitude and cheerful demeanor
• Neat and well-groomed
• Able to work on rotating shift, including on weekends and public holidays
• Candidates with customer service experience will have an added advantage

It is encouraged that you are vaccinated when you apply for the role at Marina Bay Sands as this position will require you to interact with customers / patrons. If you are unvaccinated, the costs of additional COVID-19 tests required by the Company will be borne by you in your employment with Marina Bay Sands. If you are unvaccinated and are able to provide a medical doctor’s memo to certify that you should avoid COVID-19 vaccinations, you will not be required to pay for COVID-19 tests required by the Company. Your understanding and support is much appreciated.

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.