Casino System Technician

Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading gaming company in Singapore is seeking a candidate for a system support role in Casino Operations. Responsibilities include providing support to the Casino team, carrying out system configuration changes, and conducting audits for compliance. While no experience is necessary as training will be provided, a diploma in a related field is preferred. This position requires effective communication skills and a good understanding of gaming operations. Join a diverse and inclusive workforce committed to excellence.

Qualifications

• No experience required as training will be provided.
• Preference for candidates with experience in application system support or IT related departments in casinos.
• Electronic gaming technical background is an advantage.

Responsibilities

• Provide excellent system support to Casino Operations.
• Prepare and carry out system and EGM configuration changes.
• Conduct system audits for compliance with policies and regulations.

Skills

System support

Communication skills

Technical knowledge in gaming

Education

Diploma in related field

Job description

Job Responsibilities

• Provide excellent system support to the Casino Senior System Technician or above, Casino Manager, Casino Technical Manager and Casino Operations.
• To personally familiarise oneself and develop an understanding of the fundamentals of Casino Operations Systems.
• To prepare for and carry out all system and EGM configuration changes and to report the configuration changes to all required Casino Departments and regulatory agencies as required.
• To constantly liaise with Casino Senior Technician and Casino Operations Management with regards to Casino system performance.
• Carry out effective slot system training to Casino Operations Management and Casino Technical Team Members as required.
• Liaise with Casino Senior System Technician and the Slot/Table Games Technical Department to ensure that all slot/table games systems are performing and reporting correctly.
• Liaise with Casino Senior System Technician and Casino project teams to ensure all Casino systems comply with Slot Regulations.
• Conduct system audits to ensure that Casino systems are in compliance with department policies and regulatory approvals.
• Maintain Casino system documentation, user guides, manuals and make them available to Casino Team Members and Casino Operations Management when required.
• Continually update personal knowledge of new systems introduced to the slot and (electronic) table gaming industry.
• Maintain effective communication and information flow throughout the Casino Operations Departments.
• Protect all assets of the Company and the Casino Operations Departments at all times.
• Comply with Slot/Table Games Department attendance guidelines and regulatory, Departmental and Company policies.

Job Requirements

Education & Certification

• Diploma in related field preferred.

Experience

• No experience required as training will be provided
• Experience in application system support or IT related departments in casinos preferred.
• Electronic gaming technical background is an advantage.

Other Prerequisites

• Familiar with network environment (Infra and/or Data Center) is preferred.
• Familiar with server environment (VM, Services, Application) is preferred.
• Good understanding of Casino Slot and Table Games Operations and analysis including all major manufacturers' Slot Machines, Slot Management Systems, Jackpot Control Systems, Inventory Systems, Slot Marketing Techniques and Player Tracking equipment as well as related Table Games systems.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.