Cashier Supervisor

LOTTE Travel Retail Singapore Pte. Ltd.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading travel retail company in Singapore seeks a Cashier Supervisor responsible for ensuring accurate daily money collections, training cashiers, and providing excellent customer service. Applicants need at least GCE O Level or Diploma in Retail Management and 3 years of supervisory experience in travel retail. Must maintain a positive attitude and effectively manage cash handling in a bustling environment. This role will involve rotating shifts at Changi Airport.

Benefits

Medical & Dental

Annual Leave

Grooming & Meal Allowance

Midnight Shift Allowance

Variable Commission

Joining Bonus

Qualifications

• Minimum 3 years in travel retail or retail cashier supervisory role.
• Positive attitude and focus on customer satisfaction.
• Ability to work rotating shifts in a fast-paced environment.

Responsibilities

• Ensure accuracy of daily money collection and bank deposits.
• Train cashiers on the POS machine.
• Work with finance on month-end closing.
• Handle petty cash and support cashiers with issues.

Skills

Customer service skills

Cash handling

Communication skills

Leadership skills

Training skills

Education

GCE O Level / Diploma in Retail Management

Job description

Attractive Workplace Benefits

• Medical & Dental
• Annual Leave
• Grooming & Meal Allowance (Up to $255)
• Midnight Shift Allowance (Up to $440)
• Variable Commission (Up to $400)
• Variable Brand Incentive (Up to $100)
• Joining Bonus ($600) for Local Full-time New Hires (Subject to T&C)

Job Description

• Ensuring accuracy of the Store’s daily monies collection (include foreign currency note), bank deposits and accuracy of the cash & cashless transaction records.
• Responsible to provide training and coaching to the cashier on the POS Machine.
• Work closely with the finance team on the month-end closing.
• Rotating to schedule on cashier supervisor’s duty roster
• Support the cashier if they are unable to resolve cashiering issues by dealing with the issues positively
• Ensure all cashiers have sufficient currencies of various denominations for sales transactions.
• Handling petty cash
• Lead by example and excel in customer service & cashiering skill knowledge.
• Excellent customer service and communications skills to meet the organisation business objectives and exceed customer’s expectations.
• Cashier supervisors may also be required to attend meetings and conferences.
• Any other ad-hoc assignment or project assigned by the reporting manager.

Job Requirements

• At least GCE O Level / Diploma in Retail Management or related discipline
• At least 3 years travel retail or retail cashier supervisory experience
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
• The ability to work rotating shifts duties in Changi Airport environment
• Must be 21 years of age or above due to Custom’s controlled categories under Liquor and Tobacco licensing requirements