Case Management Officer - Mental Health (Contract)

Ng Teng Fong General Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Singapore seeks a qualified professional to coordinate patient care and implement discharge plans. The ideal candidate will have a Bachelor’s degree in Social Work or Counseling and at least two years of relevant experience. Strong interpersonal and communication skills are essential, along with fluency in English and another language. This role is pivotal in enhancing patient care and ensuring smooth transitions within the healthcare system.

Qualifications

• Minimum Bachelor Degree in Social Work, Counselling or clinical training in mental health.
• At least 2 years’ experience in case management or a related field.
• Good understanding of healthcare and social support systems.

Responsibilities

• Plan and coordinate patient care and discharge.
• Assess complex patient care needs and provide interventions.
• Collaborate with multi-disciplinary team members.

Skills

Interpersonal skills

Communication skills

Case management

Fluency in English

Knowledge of healthcare systems

Education

Bachelor Degree in Social Work or Counselling

Job description

At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team’s contributions and ensure that our staff are competitively rewarded and supported.

Join us, where we place the value of every staff member and the care of every patient at the centre of all we do.

Responsibilities

• Work with the identified patient to plan and coordinate his/her care, activities and discharge based on his/her clinical, physical, psychosocial, cultural and other identified needs.
• Function as a resource person in the assessment of complex patient care needs / situations, plan for interventions and for adolescent patients, provide appropriate interventions such as family therapy
• Monitor discharge care plans, and evaluate the effectiveness of care at the next level in continuum
• Collaborate proactively with hospital’s multi-disciplinary team members, provide coordination and continuity of patient care across the healthcare continuum with primary care and community partners to facilitate smooth transition of patient to the home and into the community.
• Cooperate with the community service partners to follow up with care plan if necessary, when there is variance from the discharge care plan.
• Assist to plan, coordinate and conduct mental health related educational activities for NUHS staff, primary care partners, community mental health partners and the public.
• Conduct house visits to patient and interact with patient’s caregiver/family members when needed.
• Monitor and maintain programme database and indicators

Requirements

• Minimum Bachelor Degree in Social Work, Counselling or clinical training in mental health
• At least 2 years’ experience in case management or related field.
• Good understanding of healthcare and social support system
• Able to facilitate professional relationship between patient, family, members of multi-disciplinary team and community service providers
• Excellent interpersonal skills and communications skills with fluency in English and at least one other language or local dialect.
• Contractual till 31 Mar 2028

About us

Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH), collectively known as JurongHealth Campus, are members of the National University Health System (NUHS).

We centre our culture and mission around our patients and design our processes to bring satisfaction to our patients and their caregivers. Our staff enjoy an open, collaborative and fun working atmosphere that enables each individual to perform and maximise potential. We take pride in treating our staff as one big JurongHealth Campus family, where everyone works together in a passionate and supportive environment.

If you believe in our purpose of delivering “Incredible Care & Health, Together”, reach out to us today.