Call Centre Agent

HOSPILITE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare billing company in Singapore is looking for a suitable candidate to manage customer service duties, including making outbound calls and handling patient inquiries regarding hospital bills. The ideal applicant should be proactive, self-motivated, and proficient in Microsoft Office applications.

Responsibilities

• Making outbound calls to follow up on payments related to hospital bills.
• Managing receivables effectively.
• Providing general customer service duties.
• Handling patient inquiries and providing billing information.
• Sending statements of accounts.

Skills

Good interpersonal skills

Communication skills

Written skills

Proactive attitude

Self-motivated

Positive team player

Microsoft Office proficiency

Job description

Job Responsibilities:

· Making outbound calls to follow up on payment related to hospital bills

· Receivables management

· General customer service duties

· Handle patient enquiries, provide billing information to patients

· Sending statement of accounts

Job Requirements:

Good interpersonal, communication and written skills

· Proactive, committed and self-motivated

· Positive team player who is also able to work independently

· Proficient in Microsoft Office applications (MS Word & Excel)