Butler Communication Executive

RAFFLES SENTOSA SINGAPORE; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury hotel in Singapore is seeking a dedicated Butler to provide exceptional service to guests and ensure their needs are anticipated and exceeded. The ideal candidate will possess a positive personality, strong organizational skills, and the ability to work well under pressure. Familiarity with hospitality standards and a proactive approach to guest satisfaction is essential for success in this role.

Qualifications

• Passionate positive personality with an eye for detail.
• Ability to work under pressure with minimal supervision.
• Commitment to exceed performance standards.

Responsibilities

• Answer the telephone according to brand standards.
• Monitor task completion assigned to the butler team.
• Curate experiences for guests during their stay.

Skills

Attention to detail

Organizational skills

Problem solving

Guest engagement

Teamwork

Time management

Flexibility

Tools

Opera Property Management System

Microsoft Office Suite

Job description

Job Description

• Answer the telephone as per Raffles brand standards and telephone etiquette guidelines.
• Monitors Message Box task completion that are assigned to the butler team.
• Execute all mise-en-place duties and responsibilities as directed, on time, according to the predetermined standards.
• Set up and prepare private dining condiments, utensils and trays in accordance with the departmental standards.
• Adhere to the gust recognition program by being familiar with the names of the in-house guests and by greeting the guests by name.
• Present food and beverages in a manner which ensures that departmental standards are maintained, and guest satisfaction is maximized.
• Enquire about the satisfaction with food and beverages, and about the service provided by communicating directly with guests.
• Have thorough knowledge of the menu, drinks list and wine list and to be able to respond to guest inquiries and to up-sell appropriate food and beverage items.
• Ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service.
• Knows all arrival lists in advance and guest profile, including companions ‘preferences as submitted by the butlers.
• Curates experiences to include all possible hotel and city activities, bespoke services, and rituals during the guest’s stay that are personalized as per record of preferences;
• Follows-up on butlers on guest activities to ensure service was/is being delivered well.
• Track and monitor services to be performed by other operational departments are met and that butlers follow-through with scheduled requests (turndown, maintenance, F&B) are met.

Qualifications

• A passionate positive personality with excellent eye for detail who can work under pressure with minimal supervision.
• Good organizational skills, problem solving skills and engagement with guests to anticipate their needs.
• Commitment to meet and exceed all performance standards.
• Constantly look to develop own professional skills and abilities.
• Adherence to Standard operating procedures
• Ability to work a multi-cultural workforce.
• High level of integrity, promptness, creativity, enthusiasm, dedication, time management, Team work, flexibility and support for continuous improvement
• Good knowledge of the entire Housekeeping Operations
• Knowledge of Opera Property Management System preferred.
• Curiosity, listening skills
• Strong ability and knowledge of Microsoft Office Suite (Excel, PowerPoint, etc.).