Business Development Assistant Manager / Manager (KAM SEA)

YCH GROUP PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore is looking for a strategic account manager to oversee key accounts and ensure a high level of customer satisfaction. The ideal candidate will have at least 5 years of sales experience in the logistics industry and a Bachelor's Degree in a relevant field. Responsibilities include managing customer relations, preparing commercial agreements, and coordinating with internal teams to enhance operations. This role requires strong communication and leadership skills, as well as proficiency in business strategy preparation.

Qualifications

• Minimum 5 years of relevant sales experience in the Logistics industry.
• Competent in preparing business plans and feasibility studies.
• Knowledge in Logistics business and its operating parameters.

Responsibilities

• Manage strategic account(s) as assigned by the department head.
• Liaise with Key Accounts Customers and coordinate with cross-functional teams.
• Ensure Key Accounts are satisfied with service and performance levels.
• Responsible for the maintenance and updating of commercial contractual agreements.
• Champion the renewal of Key Account contracts.

Skills

Excellent English communication skills

Strong leadership and interpersonal skills

In-depth knowledge of 3PL Contract Logistics

Planning and implementing sales strategies

Education

Bachelor's Degree in Marketing, Business or related field

Tools

MS Office applications

Job description

PRIMARY DUTIES AND RESPONSIBILITIES

• Responsible for management of strategic account(s) as assigned by the department head.
• Main liaison party with Key Accounts Customers and to coordinate with cross-functional teams such as the warehouse implementation teams in order to plan, execute and deliver business solutions for the customers successfully.
• Ensure Key Accounts Customers are satisfied with the service/performance level of operations in each country and work closely with each Country’s warehouse operation to deliver agreed service levels, which ranges from warehouse inventory and stock management, order & delivery fulfilment and last mile services.
• Responsible for customer relations and quality management programme, including programme to achieve excellence in customer service.
• Build strong working relationship with the KA Customers and internal stakeholders.
• Responsible for market intelligence and business development activities to achieve growth in designated accounts through expansion of services and geography.
• Responsible for setting of performance measurement / matrix to measure the well-being of the designated account in terms of operations, bottom line and growth.
• Responsible to work closely with designated Key Accounts warehouse operation teams to enhance processes to reduce costs to enable YCH to be more competitive and continuous improvement.
• Prepare commercial and pricing analysis.
• Responsible for the maintenance, updating commercial contractual agreements.
• Be the champion in the renewal of Key Account contracts.
• Responsible for monthly reporting to management.
• Responsible for the profit and loss reporting for each account.
• Responsible for supporting strategic projects as assigned by management.
• Responsible to manage and run warehouse operations for e-commerce during mega campaigns for customers.
• To perform any other duties as assigned by top Management.

JOB REQUIREMENTS

• Bachelor’s Degree in Marketing, Business or related field.
• Minimum 5 years of relevant sales experience in the Logistics industry.
• Excellent English communication skills (both oral and written) and presentation skills.
• In depth knowledge of 3PL Contract Logistics and related activities such Fulfilment, Transportation and Freight.
• Knowledge in Logistics business and its operating parameters.
• Experience in planning and implementing sales strategies.
• With strong leadership and excellent interpersonal skills and able to deal with people at all levels in and outside the organization.
• Competent in preparing business plans and feasibility studies.
• Proficient in MS Office applications.