Business Banking Service Manager

OVERSEA-CHINESE BANKING CORPORATION LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading banking institution in Singapore is seeking a Business Banking Service Manager to support corporate customers with account-related queries, ensuring compliance and enhancing customer experience. The ideal candidate will work independently, have strong customer service skills, and be able to handle various banking products and service knowledge. This position offers on-the-job training while working closely with a team leader.

Qualifications

• Ability to work independently and handle customer queries professionally.
• Must retain extensive knowledge of products and services.
• Customer-centric with a focus on process improvements.

Responsibilities

• Provide servicing support to hotline and branches for Emerging Business.
• Engage professionally with customers regarding accounts and queries.
• Conduct checks and handle approvals for corporate transactions.

Job description

Overview

The Business Banking Service Manager will be stationed at the Centre Branch handling walk-in corporate customers on enquiry relating to account opening, updates, Internet banking, and trade or credit related products for small businesses. While servicing customers, you are also required to review customer accounts and transactions according to the organization's procedures, and within regulatory and compliance guidelines.

You will need to work independently and take ownership of issues, handle customers’ queries professionally and efficiently with the ability to retain huge amount of product and service knowledge. You are expected to be customer centric, be able to identify areas for process improvements, and work closely with internal stakeholders to enhance operational efficiency and customer experience.

You will be based in Singapore and reports into the Customer Service Unit within Emerging Business. On-the-job training will be provided with closed guidance from the unit’s Team Leader or an experience Service Manager to facilitate understanding of internal banking processes and appropriate customer communications.

Responsibilities

• Provide servicing support to hotline, branches, operations for Emerging Business
• Engage customers professionally with regards to accounts/facilities updates and queries
• Conduct documental checks and handle exception approvals for corporate customers’ transactions
• Perform enhanced screenings and due diligence Know-Your-Customer (KYC) checks during account reviews and triggers
• Collaborate with internal partners to carry out workflows to support our customers