Business Analyst

Etiqa Insurance Singapore; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading insurance provider in Singapore is seeking a skilled Business Analyst with a minimum of 5 years' experience in the life insurance industry. The role involves engaging stakeholders to translate business objectives into clear requirements, preparing essential deliverables, and ensuring high-quality solutions. The ideal candidate possesses strong analytical and problem-solving skills and must have experience working with AS400 systems and leading User Acceptance Testing. This is a great opportunity to contribute to impactful projects in a dynamic environment.

Qualifications

• Minimum 5 years of Business Analyst experience, preferably in the life insurance industry.
• Strong understanding of life insurance products, underwriting, and servicing processes.
• Experience in requirements gathering, analysis, and documentation.

Responsibilities

• Engage stakeholders to understand business objectives and product requirements.
• Prepare key deliverables including Business Requirements Documents and functional specifications.
• Lead and coordinate User Acceptance Testing (UAT) to ensure high-quality delivery.

Skills

Stakeholder management

Requirements gathering

Communication skills

Analytical skills

Problem-solving skills

Tools

AS400

Job description

Etiqa is looking for a dynamic individual to join our team. Do you have what it takes?

Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

SCOPE OVERVIEW

• Engage stakeholders across business units to understand business objectives, product requirements, and servicing needs, translating them into clear application and operational requirements.
• Critically evaluate information from multiple sources, resolve conflicts, and decompose high-level concepts into detailed functional and non-functional requirements.
• Collaborate closely with both business and technology teams to design solutions that support life insurance purchase and servicing journeys, ensuring alignment with business strategy and regulatory expectations.
• Prepare key BA deliverables including Business Requirements Documents (BRD), functional specifications, process flows, use cases, GUI/interface designs, and data requirements.
• Serve as the bridge between life insurance operations, product teams, and IT to ensure solutions are robust, practical, and aligned with IL system capabilities.
• Work with technical teams to clarify requirements, review solutions, track technical issues, and support change implementation.
• Lead and coordinate User Acceptance Testing (UAT), including test planning, scenario preparation, execution, and defect management, ensuring high-quality delivery.
• Monitor system enhancements post-implementation and communicate changes and impacts to business users effectively.

IDEAL CANDIDATE

• Minimum 5 years of Business Analyst experience, preferably in the life insurance industry.
• Strong understanding of life insurance products, underwriting, policy purchase journeys, and servicing processes (e.g., claims, policy changes, billing).
• Experience working with AS400 system.
• Solid experience in requirements gathering, analysis, documentation, and stakeholder management.
• Strong familiarity with online systems, customer portals, and digital servicing capabilities in insurance.
• Hands‑on experience in supporting UAT activities, test case preparation, and defect tracking.
• Good communication, analytical, and problem‑solving skills, with the ability to work across business and technical teams.

**We regret to inform that only shortlisted candidate will be contacted.