Business Analyst

Tek Systems; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT solutions provider in Singapore is seeking a Local ServiceNow Business Analyst. This role requires a minimum of 3 years of experience in a similar position, strong expertise in the ServiceNow ITSM module, and proficiency in English. The successful candidate will engage with users to document requirements, deliver training, and communicate project updates effectively. The position is office-based with potential for occasional remote work across time zones.

Qualifications

• Minimum 3 years in a business analyst or similar role, preferably in an international environment.
• Strong functional expertise in ServiceNow ITSM module.
• Proficiency in English for communication with local and international teams.

Responsibilities

• Engage with users and stakeholders to understand requirements.
• Deliver training sessions to users on platform features.
• Participate in testing and validation of new features.

Skills

Strong communication

Analytical skills

Problem-solving skills

Customer orientation

Ability to work independently

Flexibility

Education

ITIL v4 certification

3+ years in business analyst role

Tools

ServiceNow ITSM module

Agile/Scrum

Job description

• Engage with users and stakeholders to understand and document their requirements for business processes or systems
• Assess requests, identify dependencies, and consider impacts on existing processes and the ServiceNow platforms
• Collaborate with other analysts to validate needs and feasibility

Job Description & Requirements

The local ServiceNow Business Analyst is the primary contact for all requests and issues related to the ServiceNow platform for the Singapore region. He/she acts as the interface between end users, local business teams, and central Service Now technical teams, ensuring alignment of local needs with the global platform strategy.

Requirements Gathering and Qualification

• Engage with users and stakeholders to understand and document their requirements for business processes or systems.
• Assess requests, identify dependencies, and consider impacts on existing processes and the ServiceNow platforms.
• Collaborate with other analysts to validate needs and feasibility.

Support and Training

• Assist in creating and updating user documentation and training materials.
• Deliver training sessions to users to support adoption of platforms and new features.

Collaboration and Communication

• Participate in team meetings, providing local perspectives and user feedback.
• Facilitate communication between local and central teams regarding project and incident progress.
• Communicate reasons for prioritization or non-feasibility of requests in a clear and structured manner.

Functional Expertise

• Maintain knowledge of ServiceNow ITSM module functionalities.
• Suggest improvements to platforms based on feedback.
• Participate in testing and validation of new features or upgrades as needed.

Required Skills and Experience

• Experience: Minimum 3 years in a business analyst or similar role, preferably in an international environment.
• Technical Knowledge: Strong functional expertise in ServiceNow ITSM module (Incident, Problem, Change, Request, Knowledge, Service Catalog Management).
• Familiarity with project management methodologies (Agile/Scrum is a plus).
• Certifications: ITIL v4 certification required.
• Languages: Proficiency in English for communication with local and international teams.
• Soft Skills: Strong communication, analytical, and problem-solving skills; customer orientation; ability to work independently and proactively; flexibility.

Working Conditions

• Based in Singapore, with standard office hours. Occasional work outside regular hours may be required for coordination across time zones.

We regret to inform that only shortlisted candidates will be notified / contacted.

Job Reference: Ivory Lee JN -122025-49212

EA Registration No.: R22110493, Ivory lee Hong

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544