Branch Operations Executive

RHB Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading banking institution in Singapore is looking for a Branch Operations professional to support daily branch operations and enhance customer service. Responsibilities include verifying customer identities, managing cash operations, and ensuring compliance with regulatory protocols. The ideal candidate should possess strong interpersonal skills, attention to detail, and proficiency with computer applications. This role is essential for delivering exceptional service and maintaining operational excellence in the branch.

Responsibilities

• Support daily operations of the branch and other branches.
• Verify customer’s identification and ensure proper authorization.
• Handle cash management tasks including deposits and withdrawals.
• Maintain accurate records and documentation for all transactions.
• Collaborate with other branch staff and sales team.
• Assist Branch Operations Manager to maintain branch equipment.
• Greet and assist customers with their inquiries.
• Ensure compliance with regulatory requirements.

Skills

Strong interpersonal and communication skills

High level of customer service orientation

High level of accuracy and attention to detail

Proficient in using computer systems and software applications

Awareness of relevant laws and regulations relating to Branch Banking

Job description

Branch Operations

• Support daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities:
• Verify customer’s identification and ensure proper authorization and documentation for any transaction requests
• Handle cash management tasks including deposits, withdrawals and reconciliations Account Opening
• Maintain accurate records and documentation for all transactions
• Any other activities prescribed in the Branch Operational Manual
• Collaborate with other branch staff and sales team to ensure efficient operations and excellent customer service
• Assist Branch Operations Manager to ensure all branch equipment (e.g. Cash Counting Machine, ATMs, Security, etc.) and facilities are well maintained
• Customer Service Management
• Greet and assist customers with their inquiries and transactions.
• Provide accurate and prompt information about products and services offered by RHB
• Support implementation of customer service initiatives within the Branch
• Maintain high standards of customer service quality and consistency by adhering to Retail Banking service and operational guidelines as well effective use of customer service tools and technologies
• Regulatory Compliance and Risk Management
• Ensure compliance with regulatory requirements, risk management protocols and internal bank procedures within the branch

Required Skills

• Strong interpersonal and communication skills
• High level of customer service orientation
• High level of accuracy and attention to detail
• Proficient in using computer systems and software applications (e.g. Microsoft Windows, Microsoft Office, etc.)
• Awareness of relevant laws and regulations relating to Branch Banking