Boutique Operations & Omnichannel Lead

Van Cleef & Arpels; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury jewelry brand located in Singapore is seeking a Retail Operations Manager to oversee boutique operations. This role involves managing back-office functions, ensuring customer service excellence, and leading a team for optimal performance. The ideal candidate will have a strong background in retail management and customer service, plus experience with systems like SAP. Join this prestigious brand to drive boutique success and maintain brand standards.

Qualifications

• Experience in retail operations management.
• Strong understanding of customer service practices.
• Ability to lead and develop a team.

Responsibilities

• Supervise back-office activities including stock management.
• Ensure compliance with retail procedures.
• Oversee customer service operations in the boutique.
• Manage boutique maintenance budgets.

Skills

Stock management

SAP proficiency

Customer service excellence

Team leadership

Tools

SAP

Job description

A luxury jewelry brand located in Singapore is seeking a Retail Operations Manager to oversee boutique operations. This role involves managing back-office functions, ensuring customer service excellence, and leading a team for optimal performance. The ideal candidate will have a strong background in retail management and customer service, plus experience with systems like SAP. Join this prestigious brand to drive boutique success and maintain brand standards.