Boutique Manager - Luxury Jewellery (New Boutique)

QUANTUM LEAP CAREER CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A luxury retail brand is seeking a Boutique / Assistant Boutique Manager in Singapore to lead operations, exceed sales targets, and foster a top-notch customer experience. The ideal candidate has experience in luxury retail, strong leadership skills, and a passion for building client relationships. This role offers a competitive salary and excellent opportunities for growth within a prestigious brand.

Benefits

Competitive salary

Excellent benefits

Opportunities for growth

Qualifications

• Proven experience in boutique/store management, preferably in luxury retail.
• Strong leadership skills to motivate a team towards sales targets.
• Experience in budget management and sales analysis.

Responsibilities

• Exceed sales targets through strategic client relationships.
• Manage store operations efficiently while minimizing costs.
• Lead a team and ensure high standards of customer service.

Skills

Leadership skills

Customer service excellence

Analytical mindset

Communication skills

Organizational skills

Problem-solving skills

Job description

Join Our Team as a Boutique / Assistant Boutique Manager in Singapore - Lead, Inspire, and Drive Success!

We are looking for a dynamic and experienced Boutique or Assistant Boutique Manager to join our team in Singapore. As the Boutique Manager, you will be at the heart of our boutique's operations, leading your team to success, exceeding sales targets, and maintaining the highest standards of customer service. This is an exciting opportunity to represent a prestigious brand and make a significant impact on both the store and the local luxury market.

Key Responsibilities

Sales & Business Objectives

• Aim to exceed sales targets through strategic client relationships and strong leadership.
• Analyze sales figures and CRM activities to develop short and long-term goals for the boutique.
• Devise and execute strategies to generate sales, while overseeing in-store promotional displays and exclusive customer events.
• Stay up-to-date with local luxury market trends, and monitor competitor activity.
• Build strong relationships with local VIP and high-value clients.

Store Standards & Customer Care

• Lead by example with exceptional customer service, resolving issues diplomatically while upholding company policies.
• Ensure the store adheres to the brand's visual merchandising guidelines and overall presentation standards.
• Manage the store's upkeep, maintenance, and any necessary repairs or improvements to maintain a luxurious shopping environment.

Budget & Operations Management

• Manage store operations efficiently, minimizing costs while ensuring the smooth running of daily operations.
• Oversee the budget for headcount, couriers, postage, alterations, and outsourced work, ensuring cost-effective solutions.

People Management

• Lead and motivate your team by being a role model and fostering a positive and results-driven culture.
• Handle recruitment, onboarding, and in-store training to ensure staff have excellent product knowledge and are aligned with the brand's standards.
• Manage performance issues with support from HR, conducting appraisals, and setting development objectives for team members.
• Coordinate staff rosters, monitor absences, and ensure appropriate coverage at all times.

What We're Looking For

• Proven experience in boutique / store management, preferably within the luxury retail sector.
• Strong leadership skills with the ability to motivate and manage a team to achieve sales targets and exceptional customer service.
• Analytical and strategic mindset with experience in budget management, sales analysis, and staff development.
• A passion for luxury retail, with knowledge of market trends and the ability to build relationships with VIP clients.
• Excellent communication, organizational, and problem-solving skills.

Why Join Us?

This is an incredible opportunity to lead a prestigious new boutique in Singapore. You'll be part of a globally recognized brand, with the autonomy to drive success and inspire your team. We offer a competitive salary, excellent benefits, and a chance to grow with a luxury leader.