Billing Specialist, Resource Management

SMRT Trains Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A public transport operator in Singapore is seeking an individual to provide administrative support to the Trains Billing Hub. Responsibilities include managing the billing cycle, ensuring timely processing, and resolving disputes. Ideal candidates should have a diploma or higher Nitec and experience in administration or project management. Proficiency in Microsoft Office, especially Excel, is essential. If you're a team player with the ability to multitask, apply now for this important role in the rail industry.

Qualifications

• Graduates with a diploma or higher Nitec in any discipline are eligible.
• Experience in administration, billing, operations, or project management is advantageous.
• Familiarity with the rail or transport industry is a plus.

Responsibilities

• Provide daily support to the Trains Billing Hub.
• Manage the billing cycle from order receipt to payment.
• Ensure timely and accurate billing and reporting.
• Resolve billing or claims disputes.
• Advise project teams on internal processes.
• Participate in KAIZEN efforts for improvement.

Skills

Strong teamwork

Ability to multi-task

Liaising with different groups

Proficient in Microsoft Office Suite

Familiarity with Office 365 apps

Education

(Higher) Nitec or Diploma graduates in any discipline

Tools

Microsoft Office Suite

Office 365 apps

Job description

Company description

SMRT Trains Ltd was incorporated in 1987 and operates Singapore's first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily. We have set our core values to be Integrity, Service & Safety and Excellence. SMRT is committed to provide safe, reliable and comfortable service for our commuters.

Job description

Job Purpose

The main role of this position is to provide strong administrative support to the Trains Billing Hub; ensuring accurate and prompt billing.

Responsibilities

• Day to day support to Trains Billing Hub
• To see through the billing cycle from receipt of order to receipt of payments
• Ensure timely and accurate billing:
  • manpower project claims from LTA
  • reimbursements/grant from LTA
  • recovery/reimbursement/grant from other government agencies
  • recovery from clients/contractors
• Resolving billing or claims disputes
• Accruals & Budget
  • Ensure timely processing and reporting of accruals and revenue forecast for the projects
  • Prepare Annual Budget Template for dissemination to project teams
• Compliance
  • Advise project teams and other internal users regarding SMRT's internal processes, reimbursement process and claim matters
  • Administer application process for notification and/or approval from LTA in compliance with Trains' Rapid Transit System License
• Active participation in KAIZEN efforts : from identifying issues and challenges, developing plans to implementation of the changes
• Perform data entry and maintain organized billing files in Company's archiving systems.
• Participation in ad hoc assignments as assigned by the Team Head or Department Head.

Qualifications & Work Experience

• (Higher) Nitec or Diploma graduates in any discipline would be considered.
• Experience in Administration, Billing, Operations or Project management or any related field would be advantageous
• Exposure or experience in the Rail or Transport Industry is an advantage.

Skills

• Strong teamwork
• Ability to multi-task and independently handle multiple issues concurrently
• Comfortable to liaise with different groups of personnel
  • SMRT internal users (technical, frontline and management staff)
  • LTA or other government agencies
  • External contractors/clients
  • Proficient in Microsoft Office Suite (Outlook, Teams, Word), especially Excel (Pivot, Formulas such as "lookup").
• Familiarity with other Office 365 apps such as Sharepoint List, Power Automate, Power Apps, Microsoft Forms and Power BI would be an advantage.