Barista

PHOENIX OPCO PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality company in Singapore is seeking a Barista responsible for daily operations, maintaining service standards, and preparing espresso-based drinks. Candidates must have at least 1-2 years of experience and valid WSQ Basic Food Hygiene certification. This position requires strong communication and organizational skills in a fast-paced environment.

Qualifications

• At least 1–2 years working experience as a barista.
• High standard of hospitality and service.

Responsibilities

• Attend to guest’s needs and desires immediately.
• Maintain grooming standards.
• Supervise maintenance and cleanliness.
• Prepare espresso-based drinks and other beverages.
• Train new employees on equipment and drinks.

Skills

Fast-paced environment work

Organizational skills

Strong communication skills

Objection handling

Education

Valid WSQ Basic Food Hygiene certification

Job description

The Scope:

A Barista is responsible for all aspects of the day-to-day operation of the specified area whilst on shift; maintaining the established service standard; and upholding the policies and procedures of the outlet and the Hotel.

Job Responsibilities:

• Attend to guest’s needs and desires immediately
• Maintain the grooming standards
• Maintain a harmonious relationship with members of staff in all departments
• Have a full knowledge of the Hotel’s food and beverage service policies and procedures
• Maintain superior levels of food & beverage service to Hotel guests
• Participate in the planning and conducting of theoretical and on-the-job training
• Comply with, and ensure adherence to all of the Hotel’s policies & procedures
• Ensure that all areas are stocked to appropriate par levels
• Assist with the ordering of Café related stock
• Supervise the maintenance and cleanliness of the facility in accordance with Hotel policy
• Have a full knowledge of, and practice all of the established Hotel occupational health and safety guidelines (OH&S)
• Ensure all cashiering policies and procedures are followed
• Ensure the protection and maintenance of all operating equipment in conjunction with the maintenance manager
• Ensure all possible controls are in place to deter any cash or stock losses
• Maintain safe environmental practices
• Give assistance to other departments or outlets when required
• Attend all scheduled meetings
• Perform any other duties as directed by senior Hotel management
• Welcoming customers, taking their orders and handling payments
• Describing the differences in coffee beans and roasts to customers
• Grinding coffee using a coffee grinder and adjusting the grinder as needed
• Preparing espresso-based coffee drinks with speed and a sound understanding of latte art and method
• Prepare other beverages, including tea, hot chocolate and frozen drinks
• Keeping coffee-making equipment clean throughout the day and following a procedure to thoroughly clean the equipment at the end of the day/s/week
• Replenishing stock levels in both FOH and BOH
• Train new employees on how to operate equipment and prepare different drinks

Qualification:

• Valid WSQ Basic Food Hygiene certification

Experience:

• At least 1 – 2 years working experience as a barista
• Have a high standard of hospitality and service standard

Key Competencies:

• Able to work under pressure in a fast-paced environment
• Great organizational skills with the ability to multi-task
• Strong verbal and written communication skills
• Proven objection handling, prospecting and negotiation skills.
• Reliable, focused, and detail-oriented