Banking Experience & Digital Services Advisor

HSBC Global Services Limited; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading global bank in Singapore is seeking a Universal Banking Ambassador to provide exceptional customer service and support retail banking solutions. The ideal candidate will have a Diploma and relevant customer service experience, with a passion for sales and the ability to adapt in a fast-paced environment. You will manage customer queries and promote self-service banking channels while ensuring compliance with operational guidelines. The role offers opportunities for professional growth within a diverse environment.

Qualifications

• Relevant customer service experience is required.
• Sales experience is advantageous.
• Excellent communication and interpersonal skills are necessary.

Responsibilities

• Maintain customer service excellence and greet customers.
• Manage customer complains and provide solutions.
• Promote self-service channels to customers.
• Understand and apply Know Your Customer procedures.
• Ensure compliance with audit guidelines.

Skills

Customer service excellence

Sales experience

Interpersonal skills

Communication skills

Adaptability

Education

Diploma qualification

Job description

A leading global bank in Singapore is seeking a Universal Banking Ambassador to provide exceptional customer service and support retail banking solutions. The ideal candidate will have a Diploma and relevant customer service experience, with a passion for sales and the ability to adapt in a fast-paced environment. You will manage customer queries and promote self-service banking channels while ensuring compliance with operational guidelines. The role offers opportunities for professional growth within a diverse environment.