Banking Call Centre Customer Service Specialist

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking a Customer Service Officer to provide personalized service over the phone in the banking sector. The role involves understanding customer needs, identifying solutions, and striving for customer satisfaction. Ideal candidates should possess strong communication skills and customer centricity but no prior experience is necessary. This is an exciting opportunity to join a dynamic team.

Qualifications

• No experience required but call centre experience is preferred.
• Comfortable in a call centre environment.
• Committed and focused on customer satisfaction.

Responsibilities

• Deliver personalized service over the phone to customers.
• Understand customers’ needs and provide appropriate solutions.
• Identify cross-sell opportunities during customer interaction.

Skills

Strong communication skills

Customer centricity

Adaptability

Fast learner

Job description

A leading recruitment firm in Singapore is seeking a Customer Service Officer to provide personalized service over the phone in the banking sector. The role involves understanding customer needs, identifying solutions, and striving for customer satisfaction. Ideal candidates should possess strong communication skills and customer centricity but no prior experience is necessary. This is an exciting opportunity to join a dynamic team.