Bank Teller, Customer Service (Contract) - Up to $3400

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore seeks candidates for a banking role where you will handle over-the-counter transactions, manage customer enquiries, and promote digital banking services. Ideal candidates should have a diploma or degree in Banking/Finance, with strong customer service skills and the ability to adapt to changing circumstances. Willingness to work weekends is required. Training is provided, ensuring candidates are well-equipped for the role.

Qualifications

• Experience in delivering customer journeys and digital features.
• Ability to handle ambiguous situations effectively.
• Willingness to work on weekends.

Responsibilities

• Handle over-the-counter transactions efficiently.
• Educate customers on the bank's digital platforms.
• Manage customer complaints and wait time.

Skills

Customer service skills

Adaptability

Data analysis

Education

Diploma/Higher NITEC/Degree in Banking/Finance

Job description

Responsibilities

• Able to handle over-the-counter transactions in an efficient and accurate manner.
• Assist in customers' enquiries and ensure the Company's service delivery standards are met in achieving total customer satisfaction.
• Prospect and introduce customers to the Bank's products and services.
• Educate and migrate customers to use digital platform.
• Manage customer wait time and service level.
• Manage customer negative impact and complaints.

Operations & Financial

• Perform all banking activities in accordance with the Bank's regulatory requirement.
• Maintains customer confidence and protects bank operations by keeping information confidential.
• Contributes to self and team effort by accomplishing related results needed.

Requirements

• Diploma/Higher NITEC/Degree in Banking/Finance or any similar industry
• Highly adaptable and ability to deal with ambiguity.
• Experience in delivering customer journeys, and digital features
• Adept at use of data to drive productivity and performance.
• Willing to work on weekends
• Training will be provided

Interested Applicants, please email your resume to [e-mail] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.