[Back End Call Centre] Healthcare Services Coordinator (Up 2.7K) #HJC

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare service provider in Singapore is looking for a professional to manage health service inquiries and coordinate client care. You will collaborate with internal teams and external partners to deliver effective health services and engage with clients through home visits. The ideal candidate should exhibit strong customer service skills and be capable of conducting assessments and recommendations for care programs. Competitive salary offered.

Qualifications

• Experience in health services coordination is preferred.
• Strong ability to communicate with diverse stakeholders.
• Comfortable conducting home visits and client follow-ups.

Responsibilities

• Manage inquiries on Health services and coordinate requested services.
• Conduct regular home visits and telephone follow-ups to engage clients.
• Collaborate with health partners to recommend appropriate care programs.

Skills

Customer service skills

Communication skills

Collaboration

Counseling

Job description

Mon-Fri Office Hours

Location: AMK

Up to 2700

Job Scope

• Work closely with internal stakeholders to ensure the smooth delivery of services
• Manage inquiries on Health services and coordinate requested services
• Assess customer needs using screening tools and recommend suitable Health service packages
• Collaborate with Health divisions and external partners on service referrals, submit referral forms, and ensure follow-up on action points
• Conduct regular home visits and telephone follow-ups to engage with clients
• Collaborate with social and health partners to recommend appropriate care programs
• Counsel and educate caregivers on providing effective care, support, and available financial assistance
• Work closely with the Operations and Nurse Manager on client discharge from services
• Participate in regular program development and evaluation to improve service offerings

Interested candidates please submit your resume to [e-mail]

Jace Choo Oi Kei

Personnel EA License No.: R1875164

Recruit Express Pte Ltd (EA Licence No.: 99C4599)