AVP, Client Onboarding Facilitation Group

SUMITOMO MITSUI BANKING CORPORATION Singapore Branch; Singapore; On-site; SGD 125,000 - 150,000; Full time

Job summary

A leading banking corporation is seeking a candidate in Singapore to manage onboarding strategies for corporate clients. This role involves significant client engagement, cross-functional coordination, and ensuring compliance with regulations. The ideal candidate has 5 years of experience in corporate banking, strong organizational skills, and proficiency in Microsoft Office. The position is crucial for maintaining service quality and enhancing client experience.

Qualifications

• 5 years of experience in corporate banking or corporate client service roles.
• Basic understanding of onboarding and KYC processes.
• Strong organizational and communication skills.

Responsibilities

• Support onboarding strategy and execution for corporate clients across Asia-Pacific.
• Serve as a client‑facing point throughout the onboarding journey.
• Ensure full adherence to MAS guidelines and AML/KYC standards.

Skills

Organization

Communication

Client-Centric Mindset

Coordination

Execution Excellence

Tools

Microsoft Office

Job description

Job Responsibilities

Strategic Leadership & Oversight

• Support onboarding strategy and execution for corporate clients across Asia-Pacific.
• Maintain visibility on onboarding pipeline and ensure timely activation of services.

Client Engagement & Handholding

• Serve as a client‑facing point throughout the onboarding journey.
• Ensure client readiness through documentation guidance and training coordination.

Cross‑Functional Coordination

• Orchestrate coordination across internal stakeholders: Relationship Managers (RMs), Product Teams, Legal, Compliance, Operations (BCAPD‑FCMO CDD [KYC], BCAPD‑DG, BCAPD‑CMLG), Credit, Risk & Technology.
• Chair regular onboarding forums or calls to review high‑value or complex onboarding cases. Use these forums to escalate to Front Office RMs, Management teams to resolve bottlenecks.
• Participate in onboarding forums and elevate bottlenecks as needed.

Regulatory Compliance & Risk Governance

• Ensure full adherence to MAS guidelines, AML/KYC standards, sanctions, tax documentation, and cross‑border onboarding regulations.
• Ensure internal controls, quality assurance, and issue remediation frameworks are in place.

Process Optimization & Transformation

• Contribute to onboarding process improvements and process automation, workflow enhancement, and digitization initiatives in onboarding and implementation.
• Support dashboard reporting and SLA/KPI tracking.
• Participate and contribute to key strategic projects that will transform the Customer journey.

Job Requirements

• 5 years of experience in corporate banking or corporate client service roles.
• Basic understanding of onboarding and KYC processes.
• Strong organizational and communication skills.
• Proficiency in Microsoft Office tools.
• Client‑Centric Mindset, ensuring client needs are addressed proactively.
• Coordination & Communication skills to manage internal and external stakeholders effectively.
• Execution Excellence to maintain rigor in documentation and tracking.
• Contribute to process improvement, identifying and supporting enhancements in onboarding.