Associate, L2 Production Support Engineer, Institutional Banking Group Technology, Group Technology

DBS; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading financial institution in Singapore is seeking an Associate, L2 Production Support Engineer to provide operational support for production channel systems. You will utilize your technical expertise to resolve complex issues efficiently while ensuring continuous service availability. The ideal candidate has 2-3 years of IT experience with strong knowledge of technologies like RHEL, Apache, and SQL. You will be expected to provide 24x7 support and lead investigations on incidents to ensure service reliability.

Qualifications

• 2-3 years of overall IT experience with 1-2 years in production support.
• Experience supporting corporate banking channels is an advantage.
• Ability to provide 24x7 operational support when required.

Responsibilities

• Provide operational support for production channel systems.
• Investigate and resolve complex technical issues efficiently.
• Lead instances and coordinate deliveries for technical incidents.

Skills

Technical knowledge of RHEL

Knowledge of JBOSS

Apache experience

MariaDB knowledge

MQ experience

SQL expertise

Shell scripting

Crisis management

Communication skills

Job description

Job Description - Associate, L2 Production Support Engineer, Institutional Banking Group Technology, Group Technology (WD78248)

Job Description

Associate, L2 Production Support Engineer, Institutional Banking Group Technology, Group Technology - ( WD78248 )

Group Technology empowers the bank with an efficient, nimble and resilient infrastructure and system through a strategic focus on productivity, quality & control, technology, coupled with strengthening people capability and banking on innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners and customers through our multiple banking delivery channels.

Business Function

Responsibilities

• Provide operational support for production channel system
• Possesses good domain knowledge of payments/Channels
• Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner.
• Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion.
• Work on formal and informal Post Event Problem Reviews (PEPRs), coordinates delivery dates, define action items, and pursue issues to closure for problems that occurred for all Severity Level 1 – 3 client impacting incidents.
• Application system health check & monitoring improvement to prevent system issues impact by early problem detection
• Recovery & restoration of application service in the event of partial system incapacity or outages
• Work with project teams to get application releases successfully rolled out to production environement
• Work with app & infra technical teams together, lead & drive investigation of incidents and corrective actions follow-up

Requirements

• Overall experience of at least 2-3 years in IT with 1-2 years in relevant domain
• Strong technical knowledge of RHEL, JBOSS, Apache, MariaDB, MQ, SQL, Shell scripting or relevant technologies
• Worked supporting corporate channels. If he/she has supported corporate channels like corporate banking, host to host or API based channels, it will be an advantage
• Able to provide 24x7 operational support including Weekends and public holidays when required
• Good communication skills both in written and oral
• Self-starter with excellent crisis management skills.