Associate Engineer, Service Desk

SINGAPORE TELECOMMUNICATIONS LIMITED; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading telecommunications provider in Singapore is looking for candidates to assist with network transformations. The role includes attending to alarms, troubleshooting, and coordinating with vendors. Candidates must have a diploma in relevant engineering fields and experience in telecommunications. This position will involve shift work and a customer-oriented approach in a dynamic environment.

Qualifications

• At least 2 years relevant experience in telecommunications or multimedia engineering.
• Ability to work on shift/standby duty 24x7.
• Good report writing skills and conversant with Microsoft Office Suite.

Responsibilities

• Attend to activation for DWDM alarms and customer escalation.
• Perform troubleshooting and root cause failure analysis.
• Coordinate and assist in support with vendors and field teams.

Skills

Telecommunication Engineering

Computer Science Engineering

Electrical/Electronics Engineering

Linux knowledge

IP knowledge

Microsoft Office Suite (Word, Excel, PowerPoint)

Customer-oriented

Interpersonal skills

Education

Diploma in Telecommunication/Computer Science Engineering

Job description

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

• Attend to activation by Supervisor, TAC, Inoc, etc for any DWDM alarm and customer escalation.
• Perform trouble shooting and root cause failure analysis for fault and escalation.
• Coordinate and assist in support with vendors and field teams
• Able to communicate clearly with field engineers to restore faults.
• Perform appropriate testing to ensure proper service restoration after fault clearing.
• Conduct preventive maintenance on DWDM equipment on regular basis including housekeeping.
• Establish and maintain SOP and processes.
• Support migration, software upgrade and any other responsibilities assigned by the Manager

Skills for Success:

• Diploma in Telecommunication/Computer Science Engineering or Electrical/Electronics & Communications Engineering, Electronics, Info-Comm Technology.
• At least 2 years relevant experience working in telecommunications or multimedia engineering would be an advantage.
• Able to be on shift/standby duty 24x7 on-site or data centre as per task assigned.
• IP, Linux knowledge, telco experience will be an advantage.
• Good report writing skills, conversant in the use of Microsoft Word, Excel, and Powerpoint
• Ability to work independently with minimum supervision and able to adapt to a dynamic working environment
• Customer-oriented, and capable of collaborate and work well with others
• Must be a team player with strong interpersonal skills

Are you ready to say Hello to BIG Possibilities?
Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!