Associate Director, IT Change Management & Governance

Singtel Group; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading telecommunications company in Singapore is seeking an Associate Director for IT Governance. The successful candidate will develop and lead frameworks ensuring IT operations align with organizational goals, manage change processes, and drive service quality. Candidates should have a Bachelor's degree in IT and extensive experience in IT governance or service management. This role offers opportunities for continuous improvement and a collaborative working environment.

Qualifications

• More than 8 years of experience in IT Governance or Service Management roles.
• Strong understanding of ITIL frameworks.
• Experience leading off-shore teams.

Responsibilities

• Develop and maintain IT governance frameworks.
• Lead the Change Management team and CAB operations.
• Establish quality benchmarks and validation practices across IT services.

Skills

ITIL frameworks

ServiceNow ITSM

Excellent communication skills

Interpersonal skills

Leadership

Education

Bachelor Degree in IT, Computer Science or related field

Tools

ServiceNow

Job description

Associate Director, IT Change Management & Governance

The Associate Director, IT Governance is responsible for developing and leading frameworks that ensure IT operations align with organizational goals, business objectives and compliance standards. As the owner of the IT Change Management process, the Associate Director ensures that changes are assessed, approved and implemented in a structure and risk-aware manner that minimize disruptions to business operations.

Make an Impact by:

Governance Leadership

• Develop and maintain IT governance frameworks, standards, and delivery methodologies.
• Provide guidance on policy compliance, risk management, and audit readiness.
• Oversee governance of application onboarding and decommissioning.

IT Change Management

• Lead the Change Management team and CAB operations.
• Ensure structured change processes, risk assessments, and stakeholder alignment.
• Monitor change performance and drive process improvement.

Configuration Management

• Maintain oversight of CMDB accuracy and configuration standards.
• Support impact analysis and change planning through configuration data.
• Ensure configuration practices align with service delivery and governance needs.

Continuous Improvement & Quality Assurance (CIQA)

• Lead the CIQA team to drive service quality and process maturity.
• Establish quality benchmarks and validation practices across IT services.
• Promote a culture of continuous improvement and service excellence.
• Define and maintain quality standards and validation criteria for IT services
• Embed quality checks throughout project and service lifecycle
• Leverage AI and automation to identify service improvement opportunities, optimize processes and enhance decision‑making across governance and assurance functions

Skills for Success:

• Bachelor Degree in IT, Computer Science or related field
• ITIL Foundation V4
• More than 8 years of experience in IT Governance or Service Management roles
• Strong understanding of ITIL frameworks
• Experience leading off‑shore teams
• Experience with ServiceNow ITSM, CMDB and/or ITBM
• Excellent interpersonal skills and able to interact and work across functions and levels.
• Excellent communication, writing, negotiation and presentation skills.
• A team player - able to establish relationships, faith & trust with IT community and senior management.
• Meticulous, quick to learn, detailed, ability to work with many parties in the Singtel Group.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!