Associate, Credit Operations (Secured Loans) Generalist, CBGO, Group COO

DBS; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Singapore is seeking an Associate in Credit Operations to manage Secured Loans processing. The role includes various responsibilities such as system updates, executing disbursement processes, and maintaining data integrity. Candidates should have a degree in Business or Finance and at least 4 years of relevant experience in financial institutions. Proficiency in Microsoft Office, especially Excel, is essential. This position calls for meticulous attention to detail and the ability to handle multiple tasks effectively.

Qualifications

• A minimum of 4 years of relevant experience within financial institutions, specifically in Secured Loans processing.
• Familiarity with Process Improvement Toolkits, metrics, and measurement methodologies.
• A solid understanding of operational risks.

Responsibilities

• Manage the end-to-end processing of record creation and system updates for Secured Loans.
• Execute disbursement and fee payment processes ensuring accuracy and compliance.
• Conduct review and update of system reports for data integrity.

Skills

Process Improvement Toolkits

Attention to detail

Flexibility

Multi-tasking

Microsoft Excel

Microsoft PowerPoint

Education

Degree in Business and Finance, Business Administration, or Operations Management

Job description

Associate, Credit Operations (Secured Loans) Generalist, CBGO, Group COO (WD80021)

Job Scope

• Manage the end-to-end processing of record creation and system updates within the Bank's operating systems, specifically for Secured Loans.
• Execute disbursement and fee payment processes related to Secured Loans, ensuring accuracy and compliance.
• Generate and dispatch payment instructions, advice, and customer notification letters.
• Conduct review and update of system reports on a daily, weekly, and monthly basis to maintain data integrity and operational oversight.
• Oversee the systematic filing and archival of source reports and media, adhering to established record-keeping policies.
• Address and resolve inquiries from customers and legal representatives in a timely and professional manner.
• Contribute to audit preparations, user acceptance testing (UAT), live verification (LV), and system enhancement initiatives.
• Undertake and manage ad-hoc projects as directed by the Team Manager or Supervisor.
• Ensure all operational requests are processed accurately and efficiently, meeting established service level agreements and turnaround times.
• Proactively identify and elevate with the Team Manager/Supervisor any discrepancies or deviations for prompt resolution.
• Uphold a consistently high standard of service delivery.
• Provide comprehensive support to the Team Manager/Supervisor, contributing to the seamless operation of the team and department.
• Collaborate with the Team Manager/Supervisor to propose and implement workflow improvements, identify potential operational risks, and develop mitigation strategies.

Candidate Requirements

• A degree in Business and Finance, Business Administration, Operations Management, or a related discipline is preferred.
• A minimum of 4 years of relevant experience within financial institutions, specifically in Secured Loans processing.
• Familiarity with Process Improvement Toolkits, metrics, and measurement methodologies.
• A solid understanding of operational risks.
• Possesses meticulous attention to detail.
• Proven flexibility and the ability to effectively multi-task and manage diverse roles and activities simultaneously.
• Proficient in Microsoft Office Suite, with advanced skills in Microsoft Excel and Microsoft PowerPoint.
• Ability to undertake ad-hoc duties on weekends or outside of standard office hours for activities such as User Acceptance Testing (UAT), Live Verification (LV) testing, and Disaster Recovery (DR) drills.