Assoc Cloud Engineer

HADRON GBS PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A tech solutions company in Singapore seeks a Level 3 Support Engineer to provide advanced technical expertise for a data streaming platform. This role involves resolving complex issues, conducting root cause analyses, and supporting system enhancements. The ideal candidate has a degree in a relevant field, experience in application support, and hands-on skills with cloud platforms and data streaming frameworks. Strong communication and collaboration abilities are essential. This position offers opportunities for growth in a dynamic tech environment.

Qualifications

• Degree in relevant field is required.
• Experience in system or application support is necessary.
• Hands-on experience with cloud platforms and automation tools is crucial.

Responsibilities

• Resolve critical incidents escalated from L2 support.
• Conduct analysis of application and infrastructure issues.
• Support design and implementation of system enhancements.

Skills

Cloud platforms (e.g., AWS)

Data streaming frameworks (e.g., Kafka, Databricks)

APIs and data pipelines

Incident management processes

Strong communication skills

Collaboration skills

Education

Degree in Computer Science, Information Technology, Engineering, or related field

Job description

Role and Responsibilities

The Level 3 (L3) Support team provides the highest level of technical expertise for the HEALIX Data Streaming platform. This role is responsible for resolving complex technical issues escalated from Level 2 (L2) support, performing in-depth root cause analysis, and driving long-term solutions to enhance system stability, performance, and scalability. The L3 team also supports ongoing platform improvements, integration enhancements, and environment optimization.

Key Responsibilities

• Advanced Incident Resolution
  • Resolve critical or complex incidents escalated from L2 support.
  • Conduct deep‑dive analysis of application, data pipeline, and infrastructure issues.
  • Work with vendors and engineering teams to implement permanent fixes.
• Root Cause Analysis & Problem Management
  • Lead technical investigations to identify underlying causes of recurring or major issues.
  • Develop and implement preventive measures and corrective action plans.
  • Maintain technical documentation and RCA reports for audit and knowledge sharing.
• System Enhancement & Optimization
  • Support design and implementation of enhancements to improve system reliability and performance.
  • Review and optimize data streaming workflows, resource utilization, and integration configurations.
  • Participate in code reviews, configuration tuning, and performance testing.
• Change & Release Management
  • Support deployment of software updates, patches, and configuration changes.
  • Collaborate with DevOps and engineering teams to ensure smooth rollouts and rollback plans.
  • Validate system stability post-deployment.
• Collaboration & Knowledge Transfer
  • Work closely with development, data engineering, and architecture teams on system improvements.
  • Provide technical guidance and training to L2 support.
  • Contribute to the creation and maintenance of the technical knowledge base.

Requirements / Qualifications

• Degree in Computer Science, Information Technology, Engineering, or related field.
• Experience in system, data platform, or application support.
• Hands‑on experience with cloud platforms (e.g., AWS), data streaming frameworks (e.g., Kafka, Databricks), and automation tools.
• Strong understanding of APIs, data pipelines, monitoring tools, and incident management processes.
• Strong communication and collaboration skills across technical and business teams.
• Familiarity with ITIL or similar service management frameworks is preferred.