Assistant Store Manager/ Supervisor (retail)

PASONA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading retail company in Singapore is seeking an Assistant Store Manager/Supervisor to oversee sales associates and enhance customer experiences. You will partner with your team to achieve sales goals and maintain excellent service standards. The ideal candidate has a strong background in retail, especially in fashion or cosmetics, along with leadership qualities. This role emphasizes customer interaction and KPI management, ensuring all customers receive the highest level of service.

Benefits

Performance bonuses

Staff discounts

Qualifications

• Experience in retail, particularly in fashion or cosmetics.
• Hands-on mentality and enthusiasm for delivering customer experiences.
• Positive attitude and passion for fashion and retail.

Responsibilities

• Supervise and motivate sales associates to deliver high-value experiences.
• Resolve customer issues efficiently and maintain high service standards.
• Develop product knowledge and maintain merchandising standards.

Skills

Customer interaction

Leadership

KPI management

Sales performance

Job description

Position: Assistant Store Manager/ Supervisor (Retail) (Job ID: 19994)

• Harbourfront
• Basic + PB

Job Description:

• Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client; act as a “quality control” supervisor ensuring that every interaction with a customer is memorable
• Partner with associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
• Resolve difficult customer issues and elevate to management when necessary
• Provide the highest level of customer service, ensuring that all customers are treated with respect
• Develop a thorough knowledge of products in store
• Maintain merchandising standards in accordance with brand guidelines
• Keep up to date with current trends and the brand’s place within the market
• Follow all operational procedures in the store and in the stock room

Job Requirements:

• Experience in the retail industry, particularly in fashion (apparel/footwear) or cosmetics
• Love interacting with customers. Set a great example for the rest of the team with your hands‑on mentality, enthusiasm, and passion for delivering a fantastic customer experience
• Have a positive can‑do attitude
• Be passionate about our brand, fashion, and retail in general
• Demonstrate leadership qualities with the ability to motivate and guide team members
• Strong experience in KPI management and performance tracking
• Experience in staff rostering and scheduling is a plus
• Proven ability to drive sales and actively push sales performance
• Maintain a tidy, clean, and professional look

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.